Senior Renewals Manager

Title: Senior Renewals Manager 

Location: US - Remote 

THE OPPORTUNITY:

At Salesloft, our Senior Renewal Managers are pivotal to our company’s success.  You will be a key member of our fast-growing and high-performing renewals team focused on working with our customers to understand their needs, uncover potential risks, and partner with them to ensure their continued success with Salesloft. We believe that the most successful Renewals Managers are passionate about the customers they serve and have a supportive team behind them. 

On a day-to-day basis, you will be responsible for:

• Partnering with Customer Success Managers to educate our customers about the power of Salesloft.
• Effectively negotiate renewal terms, resulting in “win-win” outcomes for Salesloft and our customers.
• Collaborating with the Account Executives in your segment to drive growth at time of renewal
• Assess customer health, and renew customer partnership agreements. 
• Accurately forecast revenue risk in your book of business while crafting creative and compelling commercial agreement options. 
• Keep up with industry trends, the competitive landscape, and our customers’ needs.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to partner with customers to align their sales engagement goals to Salesloft’s revolutionary software that is changing the way sellers sell. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a results-oriented, motivated and strategic retention expert focused on retaining and growing our existing customer base. You  will play a pivotal role in creating longstanding partnership with our customers, helping Salesloft build durable revenue while crushing your quarterly targets.  

If you’re passionate about innovation, growth, and serving customers and thrive in a fast-paced, developmental environment, then becoming a Senior Renewal Manager is the career path for you! 

THE TEAM:

Our Renewals team is a critical part of Salesloft’s Revenue  department who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

As an integral part of the Revenue team, the Renewals team consists of results-oriented SaaS sales professionals with a strong customer focus and a desire to win. The RMs on our team share a few common traits: they are self-motivated, ambitious, and passionate about driving customer outcomes. 

THE SKILL SET:

• 5+ years of renewals experience within a SaaS/Tech business, owning diverse renewals across small to large companies
• 5+ years of customer management or sales experience at a software company [SaaS model], ideally with an emphasis on renewals and expansion.
• Experience with Salesforce is a huge plus, Salesloft is a big bonus.
• Strong commercial and technical aptitude, can confidently discuss technical aspects alongside commercial negotiations.
• Experience navigating a wide range of contracts and legal discussions with end users, procurement teams, and c-suite stakeholders.
• Excellent written and verbal communication skills.
• People who naturally look for the silver lining.
• Team players who put ‘me’ behind ‘we.’
• Self-starters who don’t need their hand held in order to get things done.
• People who admit when they’re wrong (we all are!) and lower their guard to connect transparently with the team to resolve issues.
• Empathy in connection with others.
• Smart people with exceptional accomplishments, talents, and goals.

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique 
• Participate in our daily training cadence, where you will learn our software and all the skills necessary to set you up for success
• Begin 1:1’s with your manager, understand your 30-60-90 plan, meet & shadow current members of the Salesloft team, and delve into your customer book of business
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Meet key partners in Customer Success, Sales, Finance, Marketing, Executives etc. - they will be key relationships for you throughout your renewal cycles
• Shadow your peers to start hearing and learning the renewal motion - bring your questions!

WITHIN THREE MONTHS, YOU’LL:

• Feel comfortable managing renewal conversations and closing your first renewals
• Confidently assess potential retention risks and lead commercial negotiations with customers
• Begin to craft strategies for diagnosing customer health and renewal potential at scale
• Consistently forecast revenue and keep your opportunities up to date

WITHIN SIX MONTHS, YOU’LL:

• Consistently meet or exceed your retention targets
• Complete your Lessonly training to ensure you are up-to-date on negotiation best practices, new releases and more
• Continue to focus on your OKRs

WITHIN TWELVE MONTHS, YOU’LL:

• Be considered a top-performing RM on the team by consistently exceeding your targets 
• Set an example for new RMs, and assist in training, onboarding and motivating new Lofters

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values. 

• Lead With Humility and Respect
• Earn Customer Trust
• Put Team Over Self 
• Redefine What’s Possible
• Deliver Big Results

Salesloft delivers a performance force multiplier for the world’s most demanding companies. Salesloft’s Revenue Orchestration Platform, delivering the first AI-powered durable revenue engagement model, keeps market-facing teams on top of all buyer signals, with outcomes-driven prioritization so they always act first on what matters most. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

While we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine. 

In addition to our stand-out organizational health:

• 2024 Best Places to Work Certified for a fourth consecutive year
• Leader in The Forrester Wave™: Revenue Orchestration Platforms for B2B, Q3 2024
• G2 Enterprise Sales Engagement Leader 15 consecutive quarters
• Recognized by Gartner Peer Insights as a Customer’s Choice in 2023 Voice of the Customer for Sales Engagement Applications
• G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement.  We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category. 

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

 WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care

• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• We firmly believe you will have the opportunity to  grow more here than you would anywhere else

Salesloft is committed to creating a sense of belonging for all Lofters. We integrate representation and inclusion into Salesloft’s core by establishing and meeting specific, time-bound objectives for fair hiring and career growth. We prioritize actionable steps over terminology, and showcase how a genuinely diverse and inclusive culture enhances our financial success and overall performance. 

We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Don’t meet every single requirement? Studies have shown that people from underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Salesloft we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Keep an eye on our Careers Page for other positions!

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