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Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.
An overview of this role
As a Senior Business Automation Manager within the Renewals organization, you will be a key strategic and operational leader driving the transformation of our renewals business. Your focus will be on building scalable, data-driven automation across three core areas: Auto-Renewals, Self-Service, and AI-Powered Renewals Automation. You’ll collaborate cross-functionally with Sales, Marketing, Product, Data Science, and Engineering teams to design, implement, and optimize end-to-end renewal processes that are seamless, predictable, and customer-centric.
About the Renewals Team at GitLab: The Renewals team at GitLab is a critical part of our customer retention engine, focused on delivering predictable, scalable, and value-driven experiences that help our customers realize the full value of GitLab. We are passionate about customer success, revenue growth, and operational excellence—and we're investing in automation to take all three to the next level.
What you'll do
- Lead the design and execution of our Auto-Renewals strategy, including systems enablement, legal alignment, and performance optimization.
- Build and scale a Self-Service Renewals motion, empowering customers to renew on their terms while improving efficiency and retention.
- Partner with AI/ML and Data teams to implement AI-powered automation across the renewals funnel, including intelligent outreach, predictive analytics, and automated workflows.
- Translate business goals into system requirements and influence product roadmaps for internal and customer-facing tools.
- Own operational dashboards and metrics for automated renewals, continuously identifying areas for efficiency and innovation.
- Serve as a strategic thought partner to senior leadership in setting automation roadmaps, KPIs, and long-term business impact goals.
- Identify and remove blockers to automation through process redesign, systems optimization, and stakeholder alignment.
- Champion a customer-centric approach by integrating frontline feedback and usage data into automation strategy.
What you'll bring
- 7+ years of experience in Revenue Operations, Business Automation, or Program Management
- A minimum of 2+ years in strategy or operations consulting or equivalent high-impact, cross-functional project leadership.
- Deep understanding of B2B SaaS renewal and retention motions, with a track record of transforming manual processes into scalable systems.
- Proven success driving initiatives at the intersection of business strategy, operations, and technology.
- Experience collaborating across Product, Engineering, and Go-to-Market teams to deliver complex solutions.
- Analytical mindset with strong systems thinking; comfortable working across tools, processes, and data flows to deliver outcomes.
- Familiarity with Salesforce, Gainsight, Zendesk, and data analytics tools (Bonus: Experience applying AI/ML solutions to operational use cases).
- Excellent communication, stakeholder management, and change leadership skills.
- Strong bias for action, with the ability to navigate ambiguity and prioritize impact in a fast-paced environment.
How GitLab will support you
The GitLab Field Enablement team exists to inspire our field and partners to achieve high levels of success through the acquisition and application of knowledge, skills and behaviors - at scale - that improve productivity and accelerate customer outcomes & growth. We have a lot of fun doing this!
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
Thanks to our Transparency value, you can learn more about our Field Enablement strategy and programs on our Field Enablement Team Handbook page.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range
$102,000—$160,000 USD
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
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