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The Senior Project Manager oversees strategic customer implementations, ensuring timely project delivery within budget and scope while managing stakeholder relationships.
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The Senior Project Manager leads complex projects, ensuring scope, budget, and timeline adherence while managing relationships and coordinating teams. Responsibilities include project planning, communication, risk management, and process improvement.
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Position: Sr. Project Manager, Revenue Operations
Reports To: Director of Revenue Operations
Location: Remote USA
Shift Hours: Mon-Fri (8am-5pm CST)
About Us
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.
HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are
The Sr. Project Manager, Revenue Operations, will be responsible for planning, executing, and overseeing complex systems implementation and business intelligence (BI) projects within the Revenue Operations department. This role will work cross-functionally with internal team members as well as stakeholders across Affiliates, Marketing, Customer Service, Support, Finance, and Product teams to ensure successful project outcomes, alignment with business goals, and on-time delivery. This role requires a proactive, detail-oriented leader with excellent communication skills, capable of driving strategic outcomes, managing cross-functional alignment, and mitigating risks across complexinitiatives.This position is ideal for a detail-oriented and proactive individual with a proven track record in managing large-scale implementations and BI projects. Proven ability to engage with senior leadership (Directors, VPs, and C-level executives) to align project goals with broader business objectives.
What You’ll Be Doing
- Lead and manage large systems implementation and business intelligence projects from initiation to completion, ensuring delivery is on time, within scope, and budget.
- Manage small projects and assigned tasks as directed by the Revenue Operations leadership team.
- Act as a strategic partner to the Director of Revenue Operations and senior leadership (Directors, VPs, CXOs), aligning project priorities with departmental and company-wide initiatives.
- Develop and maintain project plans, timelines, and resource allocations while proactively managing risks, dependencies, and scope changes.
- Facilitate project meetings, ensuring open communication among team members and stakeholders, and provide regular updates on project progress.
- Identify and resolve issues promptly, using strong problem-solving skills and strategic thinking.
- Build and maintain trust with key stakeholders, ensuring strategic alignment, cross-functional buy-in, and project success.
- Lead change management efforts to ensure smooth adoption of new systems and processes, creating training, enablement, and communication strategies to support end-user success.
- Document project processes and outcomes, generating insights and recommendations for continuous improvement in project execution.
- Develop and implement risk mitigation strategies, ensuring early identification and resolution of potential roadblocks. Conduct root cause analysis for project setbacks and provide actionable solutions.
- Evaluate and manage relationships with vendors and external partners, ensuring alignment with project goals and business priorities.
- Ensure projects drive measurable business value and align with the organization’s long-term strategy. Work with finance and operations departments to track project ROI and optimize resource allocation.
- Experience in emerging technologies, project management trends, and industry best practices to enhance efficiency.
What You’ll Bring
- Bachelor’s degree in Business, Information Systems, Project Management, or related field.
- Experience with SaaS-based revenue models and their operational impacts.
- 8-10 years of project management experience, with a strong track record of leading complex systems implementation and business intelligence projects.
- Proven experience in managing large-scale, cross-functional projects in fast-paced, high-growth environments.
- Proficiency in project management methodologies (Agile, Scrum, Waterfall) and tools (e.g., ClickUp, Asana, Jira, Smartsheet).
- Strong interpersonal and communication skills, with the ability to work effectively with technical and non-technical stakeholders at all levels.
- Excellent organizational and time-management capabilities, with an ability to manage multiple priorities while maintaining a high bar for quality.
- PMP, CAPM, or similar project management certification required.
- Entrepreneurial mindset and a self-starter, comfortable operating independently and driving outcomes with minimal oversight
- Customer-centric and data mindset, with a bias for action and continuous improvement
- Typical work hours are Mon-Fri, 8am-5pm CST , however certain projects may dictate after hours and weekend support.
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
