Senior Project Manager (Professional Services)

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
The Senior Project Manager is responsible for leading our most strategic and complex customer implementations. In this role, you'll be accountable for the successful delivery of the project, ensuring it is delivered on-time and within scope and budget. The role is responsible for managing the relationship with the customer and partner teams throughout the engagement, acting as the main point-of-contact between customer/partner and BlackLine teams. You will not just manage tasks; you will orchestrate the entire project lifecycle, from initial planning, project kick-off, UAT to final delivery. This position involves assessing situations, managing project resources and budgets and problem-solving when issues arise.
You'll Get To:

• Manage multiple customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine.
• Create plans for implementation projects complete with budgetary information, scheduling, and resource needs.
• Coordinate consultants and engineers to ensure successful project delivery.
• Outline project success criteria and communicate them to all stakeholders. Drive project towards desired outcomes
• Provide status reporting across leadership regarding project milestones, objectives, dependencies, risks and issues.
• Track and report project financials against estimate; escalate and resolve financial issues as they arise.
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards.
• Identify, manage and mitigate project risk
• Act as the escalation point, when issues arise with the customer or partner on engagements and help manage issues to resolution
• Reinforce leading implementation practices, templates, policies, and tools to ensure successful project delivery.
• Track deliverables using appropriate tools.
• Maintain project data within professional services management tool and associated systems, ensure updated and accurate for cross-org visibility
• Identify ways to upsell or cross-sell to increase revenue and build brand awareness.
• Coordinate and lead customer meetings involving all stakeholders (kickoff, weekly status, escalation, steer committee
• Complete other projects duties as assigned.

What You'll Bring:
Bachelor's degree in business, technology or related fields.
7+ years of project management experience in SaaS, enterprise software or technology consulting or services.
Specialized Knowledge, Skills, and Abilities:

• Proven experience to balance multiple projects at any given time and stay on top of all details
• Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
• Ability to influence stakeholders and drive projects forward from inception to go-live.
• Demonstrated successful completion of complex enterprise-level client implementation projects
• Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support.
• Strong working knowledge of Microsoft Office and related project management tools
• A go-getter with a customer-oriented approach.
• Excellent communication skills, strong organizational skills and attention to detail
• Sharp business acumen.
• Problem-solving aptitude.
• Strong organizational skills including attention to detail and multi-tasking skills
• Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objectives
• Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities

We're Even More Excited If You Have:

• Experience in Consulting Services, Client Services and/or Professional Services environment.
• Domain experience with Invoice-to-Cash, Collections Management, eInvoicing and Payments
• PMP certification

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.
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Salary Range:
USD $129,000.00/Yr. - USD $161,500.00/Yr.
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location.
In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.
We are committed to pay transparency and ensuring candidates have clear information about compensation expectations. For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On-Target Earnings (OTE), the compensation structure may follow a split model - for example, a 50/50, 70/30, or 60/40 ratio between base salary and variable incentive.
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
Accommodations:
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.