Senior Program Quality Analyst

SAIC is seeking a Senior Program Quality Analyst to analyze contract performance data, track results against Quality Assurance Surveillance Plan (QASP) thresholds, conduct root cause analysis, and implement corrective and improvement actions in support of the VA Medical Disability Exam (MDE) program. This essential program is dedicated to providing Veterans with timely, accurate, and thorough medical examinations, and plays a crucial role in enhancing the quality of life for our Nation's Veterans. 

This position is fully remote and can be worked from anywhere in the United States. 

Some travel will be required. 

Key Responsibilities:

• Monitor and analyze program-wide quality and performance metrics, key performance indicators (KPIs), and overall compliance, identifying patterns, trends, systemic deficiencies, and areas requiring improvement.
• Track program performance against QASP-defined thresholds, including DBQ compliance threshold, rework, timeliness, and customer satisfaction, ensuring metric definitions and calculation methods align with the contract, PWS, and QASP. 
• Conduct quality assurance and quality control activities including routine and random audits and peer reviews, to ensure accuracy, completeness, and compliance with VA standards, contract requirements, and SAIC internal requirements.
• Apply the QASP and MDEO DBQ Compliance Handbook methodologies (weighted compliance checklist, sample selection and exclusions, reconsideration timeline, and findings response) to validate Government scores and prepare the analytical content of responses to compliance findings. 
• Develop corrective action and improvement plans. Conduct root-cause analysis, draft plans with measurable success criteria, track actions to closure, and verify effectiveness over subsequent reporting periods; collaborate with Examination Quality, examiner network, operations, IT, and training partners to remediate recurring deficiencies. 
• Develop policies, procedures, standard operating procedures (SOPs), training materials, and quality review criteria; maintain document control. Collaborate with the Training team to ensure that training materials and educational content for examiners and operational staff are accurate, current, and reflective of VA requirements, VBA guidelines, and contract specifications.
• Prepare recurring and ad hoc quality performance reports and trend analyses for Program Quality leadership, ensuring data accuracy, consistent definitions, and traceable sources.
• Support SAIC Corporate Quality integration and continuous improvement activities, including preparing metrics and materials for corporate reviews.
• Track MDEO Handbook revisions and system updates, assess their effect on quality metrics, checklists, and procedures, and communicate impacts to the Senior Advisor and Lead. 
• Maintain the boundary between nonclinical program quality analysis and independent provider clinical judgment. 
• Serve as a frequent point of contact across SAIC functions and, as directed, with VA customer counterparts, explaining analytical results and recommending solutions to technical issues associated with specific projects. 
   

Required Qualifications:

• Bachelor's degree with 5 or more years of related experience; or Master's degree with 3 or more years related experience; or PhD with relevant experience; or additional experience will be considered in lieu of degree.
• Proficiency in data analysis and reporting tools (Microsoft Excel, Power BI, or similar)
• Strong written and verbal communication skills, with the ability to prepare clear, evidence-based analyses and responses to customer findings.
• Strong attention to detail, organizational skills, and analytical ability
• Ability to meet applicable background, suitability, training, and system access 

• Must be able to obtain and maintain a Public Trust clearance.

  Preferred Qualifications

• Prior experience supporting federal government contracts, preferably VA or DoD healthcare programs.
• Experience in quality assurance, compliance review, auditing, or performance analytics, preferably in healthcare, federal healthcare operations.
• Prior experience as a senior level VA disability compensation claims processor (e.g. Rating Veterans Service
• Representative, Decision Review Officer or Rating Quality Review Specialist) or in a clinical field (e.g. nursing, etc.).
• Familiarity with VA quality review criteria, DBQ audit standards, and Veterans Benefits Administration (VBA) policies and procedures.
• Experience developing and delivering clinical training and education programs.
• Relevant professional certification or development (e.g., Certified Professional in Healthcare Quality, Lean Six Sigma, PMP); experience collaborating with licensed clinical personnel.