Senior Product Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

PIC Business Systems, part of the Fullsteam organization, is a leading provider of web-based ERP software solutions, specializing in industry-specific applications for manufacturing and distribution businesses. Founded in 1987, PIC has established itself as the dominant player in the window covering manufacturing industry with over 50% market share and a perfect implementation track record—zero failed implementations in over 35 years of operation.

Core Business & Products:

PIC's flagship product, PIC ERP, is a fully-integrated, 100% web-based ERP platform that manages the complete business lifecycle from quote to delivery. The system serves multiple vertical markets including window covering manufacturers and retailers, apparel and promotional product distributors, fabric mills and workrooms, and wholesale distribution companies.

Technology & Innovation:

PIC's technology stack is built for enterprise scalability, featuring advanced integrations with EDI processing, Avalara tax services, PICPay merchant services (powered by Fullsteam Payments), and comprehensive API connectivity. The platform supports complex manufacturing workflows, real-time inventory management, automated financial reporting, and multi-location warehouse operations.

As a Senior Product Manager, you will be responsible for shaping our PIC ERP product strategy, defining new features, and working closely with cross-functional teams to bring them to market. You will leverage customer insights, market research, and data-driven decision-making to improve the platform's capabilities and maintain its competitive edge.
 

This role requires a strong mix of strategic thinking, execution, and leadership, with an emphasis on balancing customer needs, business goals, and technical feasibility.

Primary Responsibilities:

Product Strategy & Roadmap

• Define and drive the long-term product vision for our PIC ERP solution and ensure alignment with business goals.
• Develop and maintain a strategic product roadmap, prioritizing features and enhancements that deliver the most value.
• Identify opportunities for automation, AI-driven insights, and improved integrations to enhance the platform's functionality.
   

Execution & Delivery

• Participate in product development lifecycle, from concept to launch, ensuring timely and high-quality releases.
• Work closely with engineering, design, and QA teams to define product requirements and oversee Agile development cycles.
• Translate customer and prospect feedback and business needs into clear, actionable user stories and acceptance criteria.
• Drive scalability and performance improvements, ensuring our ERP solution remains a robust, reliable platform for users.

Customer & Market Insights

• Conduct user research and industry trend evaluations to refine our market position in the enterprise manufacturing and distribution management space.
• Work with sales and customer success teams to gather insights and translate customer feedback into product improvements.
• Define and track key product success metrics (KPIs) to evaluate feature adoption and overall product performance.

Cross-Functional Collaboration & Leadership

• Act as a bridge between technical and non-technical teams, ensuring smooth communication and alignment.
• Partner with marketing and sales teams to develop go-to-market strategies, product messaging, and training materials.
• Lead internal product demos and executive updates, articulating product progress and key decisions.
• Mentor and guide junior product managers, contributing to a strong product management culture within the organization.

Skills & Competencies:

Required:

• 10+ years of product management experience, ideally in ERP, SaaS, B2B, or workflow automation software.
• Technical acumen, with an understanding of APIs, cloud-based platforms, and system integrations.
• Strong background in UX/UI best practices, A/B testing, and user journey optimization.
• Experience leading end-to-end product development, from discovery to launch.
• Proven ability to use data, customer insights, and business strategy to inform product decisions.
• Exceptional leadership and communication skills, with experience managing cross-functional teams.
• Experience working in Agile/Scrum environments, with tools like Jira, Trello, or Asana.

Preferred:

• Experience in web based ERP systems, or related workflow automation software.
• MBA or equivalent experience in product strategy is a plus.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.