Senior Product Manager, Fraud and Risk

Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 16 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.

In this role, as the Senior Product Manager will deliver solutions with a core focus on fiat transactions (cards, ramps, transfers) and identity (account takeover, KYC, fraud), ensuring high success rates and low fraud and loss rates. They will have the ability to build a team from zero to 1 and develop a roadmap for what we need to build and where we need to partner. You will work closely with internal teams, partnering directly with legal and compliance, money movement and data science.

• Set and promote the product vision for risk and fraud solutions, aligning them with Phantom’s overall business goals and identifying growth opportunities.

• Lead the entire product development process, from discovery and ideation to requirements definition, delivery, and value management.

• Serve as a liaison between various teams, including engineering, data science, risk, operations, and client-facing groups, to ensure smooth execution.

• Define business requirements and work with technical teams to design and deliver effective risk and fraud management product solutions.

• Gather insights and market trends to identify gaps in current offerings and refine product strategy.

• Oversee the development and implementation of fraud detection models, risk assessment tools, and other relevant models or tools, as needed.

• Ensure that product solutions and strategies comply with relevant financial regulations and compliance standards.
  

• 5+ years experience as a full-time Product Manager (or founder)

• Proven track record of managing all aspects of a successful product throughout its lifecycle and shipping to millions of users

• Experience with fraud prevention systems, risk management frameworks, and regulatory compliance requirements

• Experience with machine learning applications in fraud detection preferred

• Passion and demonstrable knowledge in a consumer FinTech company at scale

• Proven ability to influence cross-functional teams without formal authority

• Technical proficiency to collaborate effectively with engineering teams on complex integrations

• Bonus points if you have:

  • Fraud experience at a global level

  • Experience/passion for Crypto

  • Dealt with a cards program

  • Kicked off a Fraud team from scratch

We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 16M+ active users in just over three years; with our user base growing weekly. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets.

There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience!

• First impressions matter: Wallets are responsible for a users first impression with crypto and onboarding new users into crypto. By ensuring that a user has a great first-time experience with crypto, we can help supercharge the growth of the entire ecosystem.

• Make crypto easier to navigate: There is no easy way for a user to discover and navigate all that crypto has to offer. Wallets have a unique opportunity to help users not only onboard to crypto but also stay retained by exploring new things to do.

• We live in a multi-chain world: We currently support Solana, Ethereum, Polygon and Bitcoin with more networks to come in the new future. We are focused on creating a unified, multi-chain crypto experience for users.

• Competitive salary and equity

• You will be eligible to participate in the Company's performance bonus program

• Comprehensive insurance (medical/dental/vision) — 100% covered

• Stipend for your ideal remote set-up

• Flexible hours and a supportive remote environment

• Unlimited vacation: Take time when you need it (and we really mean it!)

• 401(k) retirement plan

• Monthly wellness benefit

• Weekly meal benefit

• Global off-sites

We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

By submitting your resume and application materials, you acknowledge and agree that Phantom may use automated tools, including AI systems, and may engage trusted third-party service providers to process your application and ensure an efficient hiring process. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.