Senior Product Manager - Digital Products and Product Ops

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Senior Product Manager will play a pivotal role in establishing our product management function. This dual-mandate role combines hands-on digital product leadership with strategic product ops responsibilities. The incumbent will report to the Head of Product and serve as a key architect in building our product culture from the ground up.

Job Responsibilities:

• Lead the comprehensive digital product strategy for Consumer Bank, transforming how customers interact with our financial services.
• Champion roadmap development and execution for web and mobile applications that delight users and drive business growth.
• Orchestrate deep user research, competitive intelligence, and market validation initiatives to fuel innovative product decisions.
• Foster dynamic collaboration with engineering, vendors, and key business stakeholders to deliver transformative outcomes.
• Architect and monitor essential product metrics, cultivating a culture of data-informed decision-making that drives continuous improvement.
• Manage product backlogs, prioritization frameworks, and strategic release planning across digital touchpoints.
• Architect and refine streamlined product management processes, workflows, and industry-leading best practices.
• Deploy and optimize product management tools and systems that enable our teams, and drive efficiency and productivity.
• Create and own frameworks for product discovery, product validation, and delivery cycles.
• Craft comprehensive documentation, intuitive templates, and actionable playbooks that scale product excellence.
• Cultivate strategic partnerships with cross-functional teams to enhance collaboration and foster transparent communication.
• Design and execute robust product success measurement frameworks that empower truly data-driven decision making across the organization.

Minimum Qualifications: 

• Bachelor's degree in relevant field; MBA or technical background preferred.
• A minimum of 5+ years of product management experience with demonstrated success in digital products (web/mobile).
• Must have proven track record of building or scaling product management functions at growing companies.
• Must have experience with product operations, including tool selection, process optimization, and team enablement.
• Must have a strong background in coaching and mentoring product managers. 
• Must have expertise in product discovery methods, user research, and data analysis.
• Must be proficient with product management tools.
• Must have experience working in agile development environments. 
• Must have strong presentation and communication skills for executive-level stakeholders.
• Background in both B2B and B2C product environments is preferred.
• Previous experience establishing product culture in organizations new to formal product management is preferred.
• Familiarity with modern product development frameworks (Jobs-to-be-Done, Design Thinking, Lean Startup) is preferred.