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Overview
We are seeking a Senior Product Designer with expertise in Service Design and User-Centered Design to join our team in Charlotte, N.C., or remote within the U.S. In this role, you will shape end-to-end experiences for customers, suppliers, and internal employees, facilitating discovery and ideation while leading cross-functional teams. You will conceptualize innovative design solutions, craft seamless interactions, and ensure experiences are intuitive and efficient.
This role requires a collaborative mindset, deep design expertise, and the ability to influence across teams. You will work alongside product designers, researchers, and content designers to drive service innovation that aligns with AvidXchange’s vision and commitment to a Customer Obsessed culture.
What You’ll Do
Uncover user needs through research, develop insights, and generate design concepts across digital and physical touchpoints.
Lead system thinking and service design initiatives across multiple products, platforms, and service experiences.
Transform customer and business requirements into intuitive, feasible, and compelling product and service solutions.
Guide end-to-end design processes including discovery, research, ideation, flows, wireframes, and high-fidelity prototypes.
Facilitate workshops such as service blueprinting, journey mapping, and story mapping to align business objectives, user needs, and design strategy.
Develop prototypes and mock-ups for new service concepts and test them with users to iterate and improve design solutions.
Collaborate closely with product managers, developers, content designers, researchers, and other designers to ensure cohesive experiences.
Present design rationale, decisions, and inspiration clearly to stakeholders, including senior executives.
Champion cohesion and consistency across the organization by guiding others’ designs in alignment with the experience strategy and design system.
Lead the practice at the intersection of Product Design and Service Design, sharing expertise to enable and mentor others.
Nurture AvidXchange’s design culture and principles within your team and across the design practice.
What We’re Looking For
5+ years of experience as a User Experience Designer, Product Designer, Interaction Designer, or similar role, with a portfolio demonstrating successful projects.
5+ years of leading large-scale product design initiatives and mentoring other designers.
5+ years of planning, designing, facilitating, and synthesizing workshops.
5+ years of experience creating experience maps, user journeys, service blueprints, interaction models, flows, and wireframes.
Proven ability to deliver high-quality digital products and demonstrate depth of design skill through portfolio or case studies.
Mastery of core design skills in interaction design, information architecture, and user interface design.
Strong experience communicating complex problems clearly and influencing stakeholders.
Proven ability to evaluate the customer and business impact of design decisions.
Bachelor’s degree (or equivalent experience) in Design, HCI, or related field.
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
- 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
- Parental Leave: 8 weeks 100% paid by AvidXchange**
- Discounts on Pet, Home, and Auto insurance
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court
- Tuition Reimbursement up to the federal maximum of $5,250***
- Hybrid Workplace Flexibility
- Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
AvidXchange Charlotte, North Carolina, USA Office
1210 AvidXChange Lane, Charlotte, NC, United States, 28206
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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