Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
We are seeking a Senior Product Analyst to join Zocdoc’s Marketplace Analytics team, supporting the Insurance Product Pod. This team helps patients understand their coverage — one of the most important matching factors on the Zocdoc marketplace. Your work will focus on improving the accuracy, clarity, and usability of insurance information, empowering patients to book with confidence and helping providers better connect with the right patients.
In this role, you will partner closely with Product, Engineering, Design, and Data partners to drive clarity in how we measure patient understanding and success, identify and size opportunities to reduce friction in insurance workflows, and guide prioritization through analytical rigor and insight.
You’ll Enjoy This Role If You Are…
- Are inspired by the opportunity to positively impact the healthcare experience of millions of patients and providers
- Excited to improve one of the most critical and complex parts of the healthcare experience: insurance.
- Skilled at translating ambiguous product questions into measurable frameworks and actionable insights.
- Passionate about using data to help patients make confident, informed booking decisions.
- Curious about the intersection of product, user behavior, and business impact.
- Collaborative and energized by working closely with cross-functional teams including but not limited to product managers, product designers, UX researchers, and engineers.
Your Day-to-Day Is…
- Leverage advanced statistical modeling techniques — such as regression analysis, clustering, time series forecasting, and causal inference — to develop insights, uncover trends, and evaluate product performance.
- Designing and evaluating A/B experiments and performing feature readouts to assess the impact of new product experiences, uncover friction points, and identify optimization opportunities that drive measurable improvements in user experience and business outcomes.
- Taking end-to-end analytics ownership by serving as a strategic thought partner—shaping product strategy, setting goals and success metrics, and actively guiding product roadmap prioritization through data-driven insights.
- Conducting investigations and root-cause analyses to uncover drivers of product performance, identify trends and opportunities, and guide prioritization of improvements.
- Building dashboards and analytical tools that enable visibility into product health and insurance coverage metrics, while empowering teams with self-service capabilities to access and explore data independently.
- Partnering with Analytics Engineering and Data Engineering to ensure tracking, data flow, and model accuracy across systems.
- Communicating insights and recommendations clearly to cross-functional stakeholders, from technical teams to senior leadership.
You’ll be successful in this role if you have…
- 4+ years of experience in product analytics, data science, data analytics, or similar roles.
- Strong analytical and statistical skills, with proficiency in SQL and Python.
- Clear product acumen by deeply understanding patient needs, user journeys and business tradeoffs.
- Experience with owning experimentation and product metrics design.
- Familiarity with data visualization tools (e.g., Looker, Tableau) and building self-service reporting.
- Terrific communication skills with the ability to distill complex analyses into clear, compelling stories for diverse audiences.
- Experience collaborating closely with Product, Engineering, Design and Research teams to drive data-informed decisions.
- A proactive and organized approach, with strong project management skills to balance multiple priorities and see initiatives through from concept to completion.
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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