Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
At Zocdoc, we’re building the best experience for millions of patients to find and access care, while helping more than a hundred thousand providers grow their practices. We’re looking for a Senior Director of Product to own the end-to-end consumer experience across Zocdoc’s marketplace. In this role, you’ll set the vision and drive strategy across the full customer journey—from acquisition and conversion to engagement and retention—while leading and developing a team of product managers to deliver against it. At the same time, you’ll help shape Zocdoc’s longer-term consumer ambition by conceiving and building new experiences that extend beyond appointment booking and position Zocdoc at the center of a patient’s healthcare journey.
You’ll enjoy this role if you are…
- A strategic thinker who wants to be an active part of the leadership team
- A builder who is hands-on and can go deep to get things done, but can also manage complexity at scale and drive teams towards multi-year goals
- Well-versed in all elements of product development, from ideation to testing and validation
- A storyteller who is passionate about vision setting and able to communicate persuasively across all levels of the organization
- Data-driven. You have strong metrics fluency and experimentation chops, and you can effectively use product to drive business outcomes
- Excited to use AI to both power patient experiences on Zocdoc and supercharge product teams’ capabilities
- Passionate about coaching and building strong teams, fostering a culture that is inclusive, supportive, and biased toward action
Your day-to-day is…
- Defining and communicating a strong, clear vision for your product area
- Recruiting, leading, mentoring, and developing a team of world-class product managers to build and execute against your collective vision
- Collaborating and communicating effectively with Engineering, Design, Analytics, Marketing, BI, Sales, BD, and Business Operations to influence outcomes
- Owning and driving key business metrics, such as revenue, user growth, conversion and engagement
- Implementing best-in-class product development and management practices to ensure team success
- Creating and launching healthcare-changing products and features to better connect patients and providers
You’ll be successful in this role if you have…
- 10+ years of product experience, ideally with consumer marketplace products
- 5+ years of proven management experience in recruiting, leading, and developing a team of great product managers, ideally in organizations with multiple layers
- Demonstrated success in owning and driving objective improvements in key business metrics
- An action-oriented attitude and a roll-up-your-sleeves mentality
- Outstanding communication and interpersonal skills for effective collaboration across diverse teams, including engineers, designers, marketers, and executives
- Strong analytical skills and a natural curiosity to solve some of healthcare’s most challenging problems
- A strategic, customer-focused mindset with the ability to leverage qualitative and quantitative insights to set strategy and iterate on products
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter benefits
- 401(k) with employer-funded match
- Corporate wellness programs with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch every day along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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