Lead multidisciplinary teams to identify and prioritize operational efficiency opportunities, design AI-enabled and agentic workflows, develop business cases, drive pilots and implementations, and manage change, governance, and adoption to realize measurable business outcomes.
Principal/Engagement Manager – Operations Strategy
About the Role
Argano is a digital consultancy specializing in high-performance business operations, digital transformation, and AI-driven solutions. We help enterprise and mid-market organizations modernize core systems, streamline supply chains, and improve financial, data, and workforce operations to exceed customer expectations and fuel commercial growth.
We are seeking an experienced strategy consulting leader — someone who brings the rigor, structure, and executive presence of a top-tier consulting background — to lead multi-disciplinary teams that identify and implement transformation opportunities in middle/back-office operations. This role is the bridge between business strategy and technical execution: you will define the what and why of transformation, working closely with technologists, AI/agentic engineers, and change management specialists who own the how.
This Principal/Engagement Manager will partner with business leaders, consulting teams, and technology stakeholders to identify high-impact opportunities, build the business case, shape solution direction, and drive successful implementation and adoption.
Key Responsibilities
Identify Opportunities
- Partner with business leaders to structure ambiguous problems, prioritize opportunities, and build rigorous, quantified business cases for operational transformation.
- Build and manage a portfolio of initiatives aligned to strategic business objectives, applying hypothesis-driven analysis to focus effort on the highest-value opportunities.
Shape & Direct Solutions
- Translate business challenges into a clear solution vision and requirements, partnering with technology and AI teams to design agentic workflows and AI-enabled solutions — directing solution shape and business logic while technical teams own implementation.
- Lead pilots and implementations, ensuring technical delivery stays tied to business outcomes and value realization.
Drive Adoption & Transformation
- Lead executive-level communication and storylining, translating complex technical work into clear narratives for senior stakeholders.
- Design and implement change management, training, and stakeholder engagement to ensure adoption.
- Establish governance, measure value realization, and shape future service offerings.
Qualifications
Required
- 5–10 years in management/strategy consulting (top-tier / MBB or MBB-equivalent firm strongly preferred), with direct experience structuring ambiguous business problems and building executive-ready business cases.
- Demonstrated hypothesis-driven, structured problem-solving approach (e.g., MECE frameworks, issue trees) applied to real client engagements.
- Track record leading complex, cross-functional business or technology transformation initiatives.
- Strong quantitative business case development and financial modeling skills.
- Excellent executive communication, story lining, and facilitation skills — comfortable presenting to and influencing C-suite stakeholders.
- Demonstrated ability to partner effectively with technical experts (engineers, data scientists, AI architects) — translating between business and technical requirements.
Preferred
- Experience directing or scoping AI, automation, or enterprise technology implementations.
- Familiarity with generative AI, LLMs, agentic systems, or workflow automation concepts sufficient to credibly partner with technical teams.
- MBA or equivalent advanced degree.
- Experience evaluating and selecting SaaS or enterprise technology solutions from a business/vendor-management lens.
Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Similar Jobs
Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
Drive new business, expansion, cross-sell, and upsell revenue across enterprise accounts. Own the full sales cycle, including prospecting, discovery, demonstrations, negotiation, closing, pipeline management, territory planning, executive relationship development, and forecasting. Partner with channel partners and internal teams to generate pipeline and exceed enterprise sales quotas. The role sells IT operations and SaaS solutions to complex enterprise buyers, primarily in Texas.
Top Skills:
B2B SaasCRMCybersecurityEndpoint ManagementInfrastructure TechnologyIt Operations SoftwareSalesforce
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.
Top Skills:
CmdbCsdmDiscoveryEvent ManagementItilItsmOperational IntelligenceOrchestrationService MappingServicenowServicenow AutomationServicenow IntegrationsServicenow ItomServicenow WorkflowsSpm
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
Lead the development of foundational iOS platform systems, shared frameworks, developer tools, architecture standards, and multi-quarter migrations across Cash App and Square. Drive performance, reliability, security, testing, observability, release safety, and AI-assisted development practices. This hands-on individual contributor role influences multiple teams, develops technical leaders, and partners broadly to improve iOS engineering quality, productivity, and product outcomes.
Top Skills:
Ai-Assisted Development ToolsBazelCi/CdCombineInstrumentsIntegration TestingObjective-CObservabilityPerformance ToolingProtocol BuffersSnapshot TestingSwiftSwift ConcurrencySwiftuiUi TestingUikitUnit TestingXcode
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
