Provides strategic consulting and functional support for UKG Pro Workforce Management clients. Leads WFM solution design, configuration, implementation, optimization, roadmaps, and complex initiatives. Manages stakeholders, risks, scope, estimates, forecasting, and client expectations while creating documentation, testing, and training materials. Identifies optimization and growth opportunities, supports account health, mentors consultants, and contributes to practice improvements. This is a fully remote role requiring up to 40% travel.
Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industries leverage their investment in UKG and SAP Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise: Make a difference and inspire confidence.
Thanks to our commitment to exceptional client service and a thriving team culture, Mosaic has earned recognition on the Inc. 5000 list for four consecutive years, is a certified woman-owned business, and has been certified as a Great Place to Work for five years running. In 2025, we were honored to be named one of the Best Workplaces in Consulting & Professional Services™ and proudly recognized as the 2025 UKG Partner of the Year.
Due to our rapid growth, we are looking for a remote Sr. Consultant to join our team. As a Sr. Premier Services Consultant at Mosaic, you will be a trusted partner to our clients by consulting and supporting them through the design, development, implementation, and maintenance of multiple modules within UKG Pro Workforce Management (formerly UKG Dimensions). This role reports to a Premier Services Leader.
What you’ll do:
- Serve as the primary functional resource providing strategic consultation to an assigned portfolio of Premier Services clients, aligning UKG Pro capabilities with business and workforce priorities.
- Build and maintain WFM roadmaps that turn client goals and workforce challenges into a prioritized plan of work.
- Lead complex UKG Pro WFM initiatives end to end, coordinating delivery activities, stakeholders, dependencies, risks, and client expectations.
- Design, configure, validate, and optimize advanced UKG WFM solutions that meet business requirements and follow leading practices.
- Produce client-facing deliverables that drive adoption: design documentation, test artifacts, training materials, and solution recommendations.
- Run client meetings that drive decisions, and keep client and internal stakeholders aligned on status, risks, and next steps.
- Proactively identify optimization opportunities, training needs, and additional services that strengthen account health and grow client value.
- Manage priorities, scope, and contracted capacity across your Premier Services accounts, appropriately adapting when client demand exceeds available hours.
- Develop accurate effort estimates and support forecasting, staffing, and resource planning while proactively identifying, communicating, and mitigating delivery, scope, timeline, resource, and client risks.
- Mentor consultants and new hires, lead knowledge-sharing initiatives, and contribute to practice improvements that strengthen the Premier Services organization.
- Model Mosaic’s customer service vision of Guide, Anticipate, Exceed!
What makes you successful:
Need to haves:
- 5–7 years of UKG partner consulting experience delivering UKG Pro Workforce Management (formerly Dimensions)
- Proven ability to build lasting client relationships and guide stakeholders toward effective solutions in a consulting or advisory capacity
- Expert UKG Pro Workforce Management timekeeping, accruals and additional modules.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and internal teams.
- Experience in managing multiple projects, ensuring successful delivery and client satisfaction.
- Ability to work fully remote and travel up to 40% as needed for client work
Nice to haves:
- A completed Bachelor’s degree from an accredited University
- UKG Pro WFM Attendance, Absence, Analytics and/or Boomi integrations
What we offer you:
- An opportunity to autonomously own your projects and be the driving force behind their long-term success on UKG.
- The ability to share your expertise to inspire confidence with our clients in using their WFM system.
- A competitive base salary of $100,000-$140,000 with bonus potential
- Comprehensive benefits, perks, and PTO package.
- An award-winning company culture in a flexible, remote environment
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Similar Jobs
AdTech • Agency • Artificial Intelligence • Digital Media • Marketing Tech • Social Media • PropTech
Manage strategically complex client relationships and portfolios, owning retention, expansion, and cross-channel digital marketing strategy. Lead quarterly business presentations, deliver data-backed recommendations, coordinate internal teams, and act as a Fiona platform expert. Drive departmental initiatives, process improvements, product feedback, client onboarding, and mentorship for Account Managers and Coordinators. Success is measured through retention, client satisfaction, response times, reporting accuracy, expansion, revenue growth, and team development.
Top Skills:
AIDisplay AdvertisingEmail MarketingFionaGeofencingNative AdvertisingOrganic SocialPaid SearchPaid SocialReputation ManagementSeo
Cloud • Fintech • Information Technology • Machine Learning • Software
Support Xero’s partner sales channel by guiding accounting and bookkeeping practices through onboarding, data migration, software implementation, and activation. Deliver one-on-one and group training on Xero and related products, manage stakeholder expectations, schedule virtual and on-site sessions, maintain Salesforce records, and create self-service resources. The role requires frequent travel to partner practices and strong accounting, communication, presentation, and relationship-building skills.
Top Skills:
Advance TrackCloud Accounting PlatformsGmtHubdocJet ConvertMelioSaaSSalesforce CRMSyftXeroXero Payroll
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.
Top Skills:
Enterprise SaasGainsight
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
