Senior Partner Solution Engineer, E-commerce

• Responsible for driving business to revenue targets by supporting the E-commerce Partner team priorities and strategic partnerships with specific Ecosystems and Channel Partners. 

• Responsible for training and enablement of internal/external stakeholders on Vertex Ecommerce integrations, tax knowledge, and integration functionality, and its users' specific technical, compliance, and business needs. 

• Provides domain Partner ecosystem expertise related to tax/technical/functional knowledge related to the Partner Ecosystem integrations, enhancements, and new initiative opportunities that feed into the Ecosystem Integration Product Roadmap.

• Drives Vertex awareness through the channel and sales ecosystem as a functional/technical resource by teaming with Vertex Channel/Alliance Managers.

• Requires close engagement with Product Management on Integration roadmap planning for product enhancements, along with new Partner products being released.

• Provides strategic technical/functional partner domain to Ecosystem Leader and Product Manager in planning efforts to align with Partner Ecosystem integration strategy.

• Serve as the main POC for Sales Teams on technical integration questions.

• Engage with Support on customer and partner support tickets.

• Work with the Solution Engineer counterpart for external enablement, access to development environments, and serve as the main technical POC externally.

• Manage Certifications with partners to ensure compliance.

• Requires cross-organizational leadership/collaboration to interact with product management, engineering, support, customer success, product marketing, partners marketing, and sales. 

• Delivers Sales Enablement sessions with Ecosystem Partners and Ecosystem sellers from a tax/technical perspective. 

• SME to create/provide input for partner marketing messaging, positioning, and value differentiation. 

• Serves as SME for Direct and Indirect Sales teams, Business Development, Consulting, and Product Support – Participating in sales conference calls, meetings, and in RFP execution. 

• Be recognized as a thought leader in both domestic and foreign indirect tax/technology for the Partner Ecosystem through conference presentations, webinars, blogs, and industry group events. 

• Provide Partner Ecosystem expertise for go-to-market activities - Launch activities, partner enablement, internal/external training, etc. 

• Participates in projects and performs other duties as assigned. 

• Occasional business travel may be required. 

• Knowledge of Shopify, Adobe, Salesforce Commerce Cloud, and Commerce tools.

• Knowledge of Marketplace and Sub-Billing platforms.

• Comfortable communicating commerce market trends, buyer journey, and industry-specific use cases.

• Strong grasp of domain-specific vocabulary specific to E-commerce (Food & Bev, B2B, Retail, CPG, etc).

• Strong technical and functional knowledge of the Salesforce Platform. 

• Strong ERP business process knowledge and how e-commerce solutions integrate with the ERP.

• Strong technical/functional troubleshooting capability (how problems arise and can be resolved).

• Understanding of why Sales Tax is an integral part of the e-commerce checkout.

• Experience working in teams and coordinating with external client relationships. 

• Experience developing relationships.

• Manage multiple, complex relationships successfully. 

• Ability to assess customer and business expectations. 

• Ability to establish clear client objectives, approach, process, and plan to achieve the promised value of Vertex Indirect Tax solutions. 

• Experienced in identifying Market opportunities and translating them into product concepts, articulating value proposition, competitive differentiation, and defining commercialization strategies. 

• Demonstrate leadership skills and the ability to influence at all levels within the organization. 

• Strong working knowledge of Sales Tax Automation software is a plus.

• Excellent written and verbal communication skills. 

• Influencing and negotiation skills - ability to influence and negotiate when faced with opposing views or resistance. 

• Excellent presentation skills. 

• Strategic thinking. 

• Self-motivated, accountable approach and a strong sense of teamwork. 

• Must be results-oriented, customer-focused, and exhibit good interpersonal skills. 

• Self-motivated. 

• Bachelor's Degree required, Master's Degree preferred. 

• Ten (10) plus years of experience required in E-commerce ecosystem solution engineering, software development, and/or implementation. 

• ERP, Tax/Tax Technology, or Tax Professional Certifications and/ or Credentials recommended. 

• Or equivalent combination of education and/or experience. 

• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. 

• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough. 

• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. 

• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. 

• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.