Senior Network Operations Manager, Specialty Care

We are looking for a Network Operations Manager to join our Specialty Care team. This team is responsible for building out new programs to support our highest acuity members. In this role, you will lead and enhance provider network operations, ensuring the highest standards in provider vetting and seamless referral coordination for our Specialty Care programs. 

You’ll work cross-functionally with Clinical and Provider Operations to create processes and improve how we evaluate, onboard, and operationalize providers and provider groups. You’ll also work with partners externally - you will actively research, identify, and engage with external specialty care providers and facilities to grow our network. You’ll report into the Director of Operations, Specialty Care. 

What you’ll be doing: 

Provider Vetting & Network Build

• Lead and manage the vetting process for higher levels of care (HLOC) providers across multiple specialties, establishing critical partnerships to ensure full spectrum of care delivery
• Support customer-specific provider vetting, ensuring key accounts have access to trusted, high-quality external provider partners
• Build and maintain an internal provider vetting framework in partnership with Provider Operations and Clinical teams to drive a consistent, elevated standard for all provider partners specific to Specialty Care
• Define and document vetting criteria and workflows, integrating feedback loops from internal stakeholders and clinical partners

External Provider Sourcing & Relationship Building

• Conduct external research to identify high-quality providers, facilities, and services to meet evolving Specialty Care needs
• Act as a primary point of contact with external provider organizations, conducting outreach, assessments, and initial vetting
• Maintain a strong understanding of the behavioral health provider landscape
• Collaborate with Clinical and Sales & Customer Success teams to ensure the external network aligns with member needs and customer expectations

Referral Coordination & Workflow Optimization

• Collaborate with internal Clinical teams to design and document SOPs for referral processes
• Identify opportunities to support referrals through AI-based tools or workflow automation, improving efficiency and consistency
• Serve as an operational lead to troubleshoot and evolve internal referral pathways for high-acuity member needs
• Track key metrics and outcomes to inform and improve referral success and partner performance

What success looks like in this role:

• Creation of a standardized, high-quality provider vetting process
• Internal referral processes are clearly documented, supported with tools, and functioning efficiently across clinical teams
• Provider and referral operations scale effectively to meet growing Specialty Care needs

What we expect from you:

• 6+ years of experience in operations, provider or network management, consulting, or healthcare delivery systems
• 4+ years working in healthcare, preferably in a provider network, payor operations, healthcare administration or clinical coordination setting
• Experience building or optimizing processes in high-complexity, cross-functional environments
• Strong project management and documentation skills with an ability to drive clarity across multiple teams
• Analytical mindset; comfortable working with data to evaluate provider quality and operational efficiency
• Exceptional attention to detail and follow-through
• Comfortable navigating ambiguity and collaborating across clinical and operational domains
• Strong written and verbal communication skills; able to synthesize complexity for diverse stakeholders

The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.