Senior Manager, VIP Revenue Operations

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
We are seeking a strategic and analytical Senior Manager of VIP Revenue Operations to lead cross-functional efforts that drive performance, efficiency, and alignment across our Online Sportsbook (OSB) VIP business. This role will serve as a key partner to the VIP Customer organization, supporting promotional budget oversight, revenue performance analysis, and the operational infrastructure required to enable scalable, and effective execution.
What you'll do as a Sr. Manager, VIP Revenue Operations

• Align goals, metrics, and reporting across the OSB and VIP organizations to drive business performance, customer value, and promotional strategy into measurable results.
• Own the VIP promotional budget, including planning, ROI analysis, and cost-effective use of REI funds (Retention & Engagement Investment).
• Partner with Revenue Ops, Finance, Analytics, and VIP to track revenue performance and deliver insights on trends, risks, and opportunities.
• Collaborate with VIP Sales Ops and Customer teams to improve processes and workflows that enable the VIP organization to operate with greater speed, consistency, and efficiency.
• Streamline processes with VIP Sales Ops and Customer teams to boost speed, consistency, and efficiency.
• Optimize promotional strategies through targeting, impact measurement, and spend efficiency frameworks.
• Act as a strategic connector across Revenue Operations, Product, Marketing, Analytics, and the Customer team-ensuring seamless execution and aligned decision-making across key initiatives.

What you'll bring

• At least 6 years of experience in revenue operations, business operations, marketing strategy, or similar performance-focused roles, with 3+ years of experience leading a high-performing team.
• Strong understanding of promotional strategy, budgeting, and performance optimization-ideally in a consumer-facing, digital business.
• Experience managing or influencing large budgets and aligning cross-functional stakeholders toward shared revenue outcomes.
• Analytical mindset with the ability to dive into data, identify trends, and translate insights into action.
• Excellent communication and stakeholder management skills, with a track record of influencing at multiple levels of the organization.
• Passion for customer-centric operations and a desire to make a measurable business impact.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 116,000.00 USD - 145,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.