Senior Manager, Technology Governance

Category/Area of Expertise: IT & Technology
Job Requisition: 500590
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: OCIO - Budget & Financial Mgmt (5175549)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
Technology governance is a critical enabler of how we operate, scale, and manage risk across our IT organization. As we continue to modernize and evolve, this role plays a key part in strengthening our governance practices in a way that drives clarity, accountability, and consistency-without slowing teams down.
As a Senior Manager, Technology Governance you will lead core components of the governance program, including policy and process management, second line monitoring, and audit workstreams. You'll help translate enterprise governance direction into actionable, scalable practices-ensuring teams can confidently operate within clear guardrails.
This role is highly collaborative, partnering closely with Internal Audit, Information Security, and Technology leaders. You'll drive adoption, deliver meaningful insights through metrics, and continuously improve how governance is embedded into day-to-day ways of working. If you're motivated by bringing structure to complexity and influencing how teams manage risk and operate effectively, this role offers the opportunity to make a meaningful impact across the organization.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location for this role is Salisbury, NC.
Applicants must be currently authorized to work in the United States on a full-time basis.
Key Responsibilities

• Own and manage the policy and process portfolio for assigned domains, including drafting, approvals, exception management, and annual attestations
• Lead second line monitoring for key controls, coordinating evidence collection, sampling, and testing while providing independent, constructive challenge to first line teams
• Manage audit engagements end-to-end for assigned areas, including readiness, walkthroughs, controls mapping, findings tracking, and remediation support
• Operate or co-lead governance forums (e.g., Change, Architecture, Data guardrails), ensuring adherence to standards and visibility to exceptions
• Maintain and continuously improve governance knowledge assets (playbooks, SOPs, FAQs, decision logs), ensuring version control and accessibility
• Develop and deliver KPI and KRI reporting, analyze trends, and recommend actions to strengthen governance effectiveness
• Drive continuous improvement across governance processes, tools, and technologies to increase efficiency and adoption
• Partner with Technology and business leadership to align governance practices with roadmaps, priorities, and planning processes
• Ensure alignment with regulatory and internal requirements, reinforcing a security-first and compliance-minded culture
• Manage budgets, vendor partnerships, and tools that support governance, risk, and knowledge management capabilities
• Build, develop, and lead a high-performing team, fostering engagement, accountability, and strong delivery across initiatives
• Invest in talent development and succession planning, supporting career growth and leadership readiness within the team

Qualifications

• 10+ years of progressive Technology experience, with a track record of delivering results in governance, risk, audit, or related areas
• 3+ years of leadership experience, including mentoring, coaching, or managing team members in complex environments
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Strong financial acumen, problem-solving, and decision-making skills
• Ability to influence and collaborate across teams, with strong communication and stakeholder management skills
• Proven ability to lead and deliver outcomes on complex, cross-functional initiatives
• Experience translating business objectives into effective governance and risk management practices
• Working knowledge of control design and testing, audit lifecycles, exception management, and governance processes
• Familiarity with GRC and/or knowledge management platforms

Preferred Qualifications

• Master's degree in a relevant discipline
• Certifications in IT service management, process improvement, or risk/governance (e.g., ITIL, Six Sigma, CISA, CRISC)
• Experience supporting enterprise architecture, cloud, or cybersecurity initiatives
• Background in large-scale, complex organizations or transformations
• Familiarity with platforms such as ServiceNow GRC/IRM, Archer, or similar tools
• Experience operating in retail or similarly distributed, customer-centric environments

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.