The Senior Manager of People Operations leads execution and continuous improvement of HR service delivery at AvidXchange. This role directly manages the HRIS team, drives process improvement across HR workflows, and advances the adoption of automation and AI tools that increase efficiency and elevate the employee experience. This is an execution-focused leadership role that translates HR strategy into operational reality through disciplined project management, rigorous process design, and scalable technology.
What you'll do
- Assess HR workflows to identify friction and redundancy, and maintain a prioritized improvement roadmap with clear SLAs, cycle times, and error rate targets
- Execute and continuously improve the tiered HR service model — self-service, shared services, and HRBP — including the HR knowledge base and case management workflows
- Identify, pilot, and scale AI and automation tools across HR operations, tracking measurable outcomes and iterating based on results
- Directly manage HRIS team members by setting priorities, developing technical capabilities, and owning the process improvement roadmap in coordination with the HRIS roadmap
- Partner cross-functionally with HR, IT, and business stakeholders to align HR systems and workflows with organizational needs
What we're looking for
- 8+ years of progressive HR experience, with at least 3+ years in an operations, COE, or HRIS-focused role
- Demonstrated success leading process improvement or HR transformation projects
- Experience integrating process design with technical design using Workday or equivalent
- Demonstrated experience identifying and implementing automation solutions within HR workflows, with exposure to AI-powered tools preferred
- Strong analytical skills and demonstrated ability to measure outcomes with data
- Experience designing or managing HR shared services or service delivery frameworks
- 3+ years of people leadership experience, including leading technical or systems-oriented teams
- Experience supporting or building organizational planning cycles and performance reporting
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
- 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
- Parental Leave: 8 weeks 100% paid by AvidXchange**
- Discounts on Pet, Home, and Auto insurance
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court
- Tuition Reimbursement up to the federal maximum of $5,250***
- Hybrid Workplace Flexibility
- Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
AvidXchange Charlotte, North Carolina, USA Office
1210 AvidXChange Lane, Charlotte, NC, United States, 28206
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