Senior Manager, IT Technical Learning Strategy & Design

This role sets and activates the vision for technical learning across the IT division, defining and executing a future-ready learning strategy that builds critical engineering, AI, and delivery capabilities at scale. The leader serves as the face of IT learning, influencing senior stakeholders and translating emerging technology trends into impactful, business-aligned learning solutions.

Operating at the intersection of learning strategy and hands-on technical expertise, this role leads the design of end-to-end learning experiences spanning onboarding and continuous development. Success requires deep credibility in modern software delivery practices and the ability to design and deliver learning that enables real-world technical application. This individual leads a high-performing team and ensures the learning ecosystem drives measurable adoption, capability growth, and workforce transformation across a global IT organization.

This Hybrid Role (in office Tues‑Wed‑Thurs) is based in Charlotte, NC or Malvern, PA (HQ)

Responsibilities:

• Define and execute a multi-year IT learning strategy aligned to workforce priorities, business outcomes, and emerging technology trends.

• Serve as the primary learning leader for IT, influencing senior leadership and shaping investment decisions through compelling, data-driven narratives.

• Lead end-to-end design of scalable learning experiences, including onboarding and continuous learning journeys that drive measurable skill progression.

• Ensure learning solutions reflect modern engineering practices, including AI-enabled development, cloud-based workflows, and software/product delivery lifecycles.

• Partner with engineering, product, and architecture leaders to align learning priorities with evolving technical capability needs.

• Establish clear success metrics (e.g., adoption, proficiency, behavior change) and continuously optimize learning effectiveness through data and feedback loops.

• Build and maintain strong cross-functional partnerships across divisions, ensuring alignment and engagement with senior stakeholders and sponsors.

• Lead and develop a team of learning leaders, instructional designers, and technical trainers, fostering a culture of innovation and continuous improvement.

• Drive integration of external partners and tools into the learning ecosystem while maintaining internal standards and strategic consistency.

• Stay ahead of external trends in AI, learning technology, and workforce development, translating insights into differentiated learning strategies.

Qualifications:

• Bachelor’s degree or equivalent combination of training and experience; advanced degree preferred.

• 8+ years of progressive experience, including leadership in technical learning, software delivery, or related fields.

• Demonstrated experience navigating the software or product development lifecycle (SDLC/PDLC) and applying that understanding to capability building.

• Proven ability to design and deliver technical learning solutions or enablement programs that drive real-world application and behavior change.

• Strong technical fluency, including experience with modern development practices, AI tooling (e.g., Claude, GitHub Copilot or similar), and hands-on learning or experimentation.

• Experience influencing senior leaders and communicating complex strategies to executive stakeholders.

• People leadership experience with the ability to build, coach, and scale high-performing teams.

• Experience building internal learning solutions (not just vendor-based) strongly preferred.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.