A banner in dark blue, teal, and purple with a smiling Qualtrics employee in the right corner and a city landscape in the back ground of the banner image
Qualtrics Logo

Qualtrics

Senior Lead, Security Operations

Posted 3 Days Ago
Be an Early Applicant
Hybrid
Provo, UT
Senior level
Hybrid
Provo, UT
Senior level
Leads global security operations, including threat detection, hunting, incident response, network monitoring, and threat intelligence. Manages significant incidents from investigation through remediation, develops security strategy, evaluates security technologies, drives automation, and oversees security projects. Builds and mentors a high-performing team while partnering cross-functionally and continuously improving detection and response capabilities.
The summary above was generated by AI
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
 
Senior Lead, Security Operations

Why We Have This Role

Qualtrics is looking for a Senior Lead of CDU Operations to lead the (AMR or KRK) team’s daily operations that are responsible for detecting, triaging, and responding to security threats across our global environment. You'll own the day-to-day operations of your team, build and mentor a high-performing team of analysts, and continuously mature our detection and response capabilities to keep pace with an evolving threat landscape. This is a hands-on leadership role — you'll support in guiding strategy while staying close enough to work alongside the team and manage incidents.

How You’ll Find Success

  • Strategic Visionary: You possess an in-depth understanding of the cybersecurity threat landscape and proactively identify emerging risks.
  • Strategic Alignment: You help shape the Security Operations strategy, ensuring alignment with the organization's overall goals. 
  • Technical Innovator: You drive continuous improvement by evaluating and implementing cutting-edge security tools, techniques, and automation. Your relentless pursuit of innovation keeps us ahead of evolving threats.
  • Collaborative Leader: You build strong cross-functional partnerships, championing security across the organization. You foster a collaborative environment where teams work seamlessly to achieve a strong security posture.
  • Resilient and Adaptive: You thrive in a dynamic environment, effectively managing complex security projects and leading teams through change. Your ability to adapt and problem-solve makes you a key asset during challenging situations.

How You’ll Grow

  • Shape Industry Standards: Participate in leading security conferences, thought leadership initiatives, and industry working groups to shape the future of cybersecurity practices.
  • Executive Presence: Gain direct exposure to executive-level decision-making, refining your strategic communication and influencing skills.
  • Expand Your Leadership Toolkit: Lead a team of skilled security professionals, providing you with ample opportunities to enhance your mentorship, coaching, and talent development abilities.
  • Complex Problem-Solving: Tackle high-impact security challenges that will push your critical thinking, analysis, and strategy-building skills.

Things You’ll Do

  • Drive Security Innovation: Research, evaluate, and implement advanced security technologies for intrusion detection, threat hunting, incident response, and automation.
  • Manage Complex Security Operations: Oversee daily operations of security teams involved in network monitoring, threat detection, analysis, incident response, and threat intelligence.
  • Lead Incident Response: Own significant security incidents, guiding cross-functional teams through investigation, containment, and remediation.
  • Shape Security Strategy: Develop a robust Security Operations strategy aligned with our risk appetite and business objectives.
  • Manage Security Projects: Ensure timely, on-budget delivery of security initiatives while mitigating risks and promoting adaptability.
  • Develop a High-Performing Team: Build and mentor a diverse group of security experts, promoting knowledge-sharing, continuous learning, and professional growth.

What We’re Looking For On Your Resume

While we value the wealth of experience, we put more emphasis on your capability and the outcomes you've produced. For this role, these elements are particularly important:

  • Proven Leadership Experience: 10+ years in security operations management roles with a record of driving innovation and managing teams.
  • Technical Expertise: Deep understanding of intrusion detection, threat hunting, incident response, and security automation techniques.
  • Strategic Mindset: Ability to turn security threats into effective strategies, aligning initiatives with business goals and risk tolerance.
  • Engineering and Automation Focus: Passion for optimizing CDU processes through automation; experience with scripting and programming languages (Python, PowerShell, etc.) is highly valued.
  • Communication & Collaboration Skills: Strong ability to work with cross-functional teams, stakeholders, and external partners.

What You Should Know About This Team

  • Innovation at Our Core: Our Security Operations team embraces change and thrives on solving complex challenges. We value experimentation, continuous learning, and push the boundaries of conventional security practices.
  • Collaborative Environment: We believe in the power of teamwork and foster open communication across the team and the wider organization. Your ideas will be heard, and your collaboration will be essential.
  • Data-Driven Approach: We rely on data-driven insights to inform our security strategies, measure effectiveness, and continuously improve our posture.
  • Growth Mindset: We are committed to your professional development. You'll have opportunities to expand your expertise, contribute to high-visibility projects, and advance your career in cybersecurity.
  • Joining our team means stepping into a role that's vital, challenging, and deeply linked to Qualtrics' aim of reshaping industries by harnessing the power of Experience Management and AI.

Our Team’s Favorite Perks and Benefits

  • Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
  • $1800 Experience bonus to be used for an “Experience” of your choosing
  • Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
 
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
 
​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
 
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
 
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

Similar Jobs at Qualtrics

3 Hours Ago
Hybrid
Junior
Junior
Artificial Intelligence • HR Tech • Information Technology • Software • Business Intelligence
Provides frontline technical support by diagnosing access, configuration, integration, API, EMR, and FTP issues. Performs basic troubleshooting, system checks, ticket documentation, escalation, and knowledge-base maintenance. Collaborates with Implementation, Customer Success, and Product teams to resolve client issues and maintain platform stability. The role requires clear technical communication, structured support workflows, and foundational knowledge of SQL, APIs, JSON, Unix/Linux, and Excel.
Top Skills: APIsExcelJSONSaas PlatformsSQLTicketing SystemsUnix/Linux
5 Days Ago
Remote or Hybrid
United States
140K-175K Annually
Entry level
140K-175K Annually
Entry level
Artificial Intelligence • HR Tech • Information Technology • Software • Business Intelligence
Leads 6–8 Account Executives managing strategic healthcare provider accounts. Drives renewals, retention, expansion, multi-year agreements, SaaS and analytics adoption, pipeline forecasting, territory planning, and executive relationships with health systems and academic medical centers. Coaches sales talent, develops account strategies, partners cross-functionally, and maximizes ARR and net revenue retention.
Top Skills: AIData AnalyticsExperience Management PlatformsSaaS
18 Days Ago
Remote or Hybrid
United States
145K-176K Annually
Expert/Leader
145K-176K Annually
Expert/Leader
Artificial Intelligence • HR Tech • Information Technology • Software • Business Intelligence
Leads a State and Local Government sales team responsible for new customer acquisition, account expansion, revenue growth, forecasting, pipeline management, enterprise deal sponsorship, and quota attainment. Coaches and develops sales executives, recruits high-performing talent, builds government client and partner relationships, supports complex SaaS sales motions, and collaborates with legal, product, professional services, and implementation teams. The role follows Qualtrics’ hybrid model with three office days weekly.
Top Skills: CRMMeddicMicrosoft DynamicsQualtrics Experience Management PlatformSaaSSalesforce

What you need to know about the Charlotte Tech Scene

Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.

Key Facts About Charlotte Tech

  • Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
  • Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
  • Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
  • Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account