Senior Lead Product Manager - Consumer Lending Operations Contact Center Modernization

About this role:
Wells Fargo is seeking two Senior Lead Product Managers to drive a high-priority contact center modernization across Consumer Lending Operations. These product managers will partner with Enterprise teams to simplify our contact center technology and data ecosystem through integrated solutions and enable AI capabilities in support of our product strategy.
In this role, you will:

• Lead the modernization of contact center technology and data ecosystems across Consumer Lending Operations.
• Drive planning and execution of large-scale, integrated solutions in partnership with Enterprise and vendor teams.
• Enable AI capabilities to support product strategy and improve customer and employee experiences.
• Manage dependencies across multiple product teams and ensure alignment with enterprise architecture and business goals.
• Collaborate with senior leaders and stakeholders to align product vision, roadmap, and success metrics in support of contact center modernization.
• Advise experienced leadership to develop or influence business plans, business requirements, direct product design and implementation for complex business and technical needs
• Oversee overall product management and strategic focus for the most technical, complex, and diverse products and services
• Lead the strategy and resolution of complex and unique challenges requiring in-depth understanding of potential synergies, opportunities companywide
• Deliver solutions that are long-term, large scale, and require consideration of global market dynamics, trends, regulatory impact, and risk management
• Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions that are strategically focused for diverse product lines
• Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships
• Engage with leaders, stakeholders, subject matter experts, scrum masters, project managers and delivery teams companywide
• Serve as an adept advisor to leadership

Required Qualifications:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7 + years leading product technology modernization across large contact centers and data ecosystems
• Experience with AI capabilities to support product strategy and improve customer and employee experiences
• Experience delivering products using agile / scrum principles
• Ability to bring successful products to market on time, incorporating a variety of development and delivery strategies (third party, insourcing, outsourcing)
• Experience in leading product management for high visibility products with millions of users
• Excellent interpersonal skills, including active listening and the ability to present sophisticated ideas in concise written and verbal descriptions easily understood by technical and non-technical audiences
• Previously driven business processes that include assessment of impacts, risks, prioritization, and market analysis
• Demonstrated ability to identify business challenges, and lead the product vision, writing clear/concise requirements with consideration for the end-to-end experience

Job Expectations:

• Ability to travel up to 10% of the time
• Hybrid role, 3 days in office and 2 remote
• No Visa Sponsorships

Locations:
Charlotte NC, West Des Moines, IA, Minneapolis MN, Wilmington, DE, Dallas/Plano, TX, San Antonio, TX, Sioux Falls, SD
Salary range for Minneapolis MN: $139,000 - $217,000
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$111,100.00 - $217,200.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
2 Sep 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.