Senior Lead Instructional Designer

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Brightspeed is currently looking for a Senior Instructional Designer with facilitation and telecom experience to join our Channel Readiness Training and Communications team! This role combines deep instructional design and facilitation expertise with strong people leadership and cross-functional collaboration skills. 

In this role, you will be responsible for creating and delivering relevant new hire, upskilling and marketing related trainings as well as scripting/call flows for a diverse group of distribution channels. Those include groups such as, global call centers that support chat, telemarketing, technical issues, care, and various sales channels.

As a Senior Instructional Designer, your duties and responsibilities will include:

• Providing leadership and mentoring to more junior designers and cross-functional team members.
• Applying expert-level knowledge of adult learning principles and concepts, instructional design theory, learning tools, measurement, and evaluation methods
• Creating learning materials including virtual instructor-led content, (eLearning) courses, on-the-job training guides, tutorials, simulations, videos, exams, assessments, job aids, call flows, scripting and other reference materials. ,.
• Tracking all work/projects through structured project plans utilizing project management tools such as Asana and Jira.
• Synthesizing organizing, and transforming data and information into usable, logical, concise, and functional training documents/solutions
• Collaborating with sales, marketing, product, and other cross-functional partners to define target audience's learning needs, establish scope, outcomes, and objectives, as well as creating and deploying learning solutions
• Establishing methods and tools to monitor learning during and after training to link with expected results
• Identifying opportunities and propose creative solutions for continuous sales performance improvement based on learning industry trends, best practices and innovative methods and technologies
• Analyzing the functionality of available ID and facilitation tools and advise on how to fulfill business goals in a scalable and innovative way
• Maintaining and tracking learning and support materials

WHAT IT TAKES TO CATCH OUR EYE:

• 5+ years of demonstrated experience in the design and development of virtual training and learning content including e-learning self-paced courses and instructor-led training for Sales enablement
• High proficiency with Articulate 360 Suite, Vyond, Camtasia, and other course authoring tools such as Adobe Captivate, HTML, PowerPoint and Dreamweaver or similar tools.
• Expertise in producing video content and scripts
• Highly experienced in creating a variety of learning assets (storyboards, e-learning, virtual instructor-led activities, hybrid activities, job aids, videos, AI/gamification micro-learning, learning resources, etc.), along with associated digital badges and certifications
• Voice-over recording experience and high proficiency in audio/video editing software
• Keen attention to design aesthetics and visual detail
• Instructional Design Certification preferred (ATD, SHRM, or equivalent)
• Strategic mindset, data-driven thinker, able to derive insights from data and tie sales enablement efforts with business results
• Experience with Learning Management systems – loading, assigning and tracking
• Experience designing training content for telecom sales, care, technical and retention teams

#LI-MB1

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice