Provides Level 1–3 technical support to attorneys and staff, diagnosing hardware, software, operating system, connectivity, and user-support issues. Supports system administration, cloud services, security protocols, infrastructure maintenance, employee technology setup and training, and firm-wide IT projects such as upgrades and software deployments.
Description
Sher Edling seeks a Senior IT Support Specialist to join our IT team and provide Level 1-3 technical support to attorneys and staff. The position is responsible for independently diagnosing and resolving complex hardware, software, connectivity, and user-support issues, while assisting the IT Manager with systems administration, security, infrastructure, technology projects, and ongoing improvements to the Firm’s IT environment.
Core Responsibilities
- Technical Support: Manage daily Help Desk requests and troubleshoot hardware, software, operating systems, laptops, mobile devices, and other technology issues.
- System Administration: Support the Firm’s IT infrastructure, devices, and cloud services; assist with system maintenance, audits, performance monitoring, and improvements.
- User Support & Training: Set up technology for new employees and provide onsite and remote support. Assist with employee training on technology, software, and IT best practices.
- Security & Compliance: Assist with maintaining the security of the Firm's systems and data by following and implementing established security protocols, monitoring potential vulnerabilities, and escalating security concerns to the IT Manager.
- IT Projects: Assist the IT Manager with technology projects, including system upgrades, software deployments, infrastructure improvements, and other Firm-wide initiatives.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field or a minimum of 7 years of experience in IT Support.
- In-depth knowledge of Windows, iOS, and common software applications.
- Strong communication and interpersonal skills.
- Exceptional analytical and troubleshooting skills.
- Ability to respond, manage change, and work in a fast-paced, dynamic environment.
Annual compensation range for this position is $95,000 - $115,000, depending on experience.
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