Life at Plume
At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.
We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.
With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.
As a Senior IT Engineer at Plume, you will join a global team of information technologists who are responsible for providing excellent employee experiences through rapid response and resolution, maintaining system availability, and carefully executed consolidation and implementations to minimize disruption. The ideal candidate is someone who has a passion for technology, growth, and helping people.
The Senior IT Engineer will be a key member of the global IT team. She/he will be responsible for providing excellent user support, application administration, and collaborating with peers on company wide IT projects.
Key Responsibilities:
- Be a team player, and collaborate closely with colleagues across Plume’s offices in Asia, Europe, and North America
- Implement and manage systems, networks, and processes
- Respond, troubleshoot, and remediate IT issues expeditiously, tracking all activity in tickets
Qualifications:
- 8-10 years experience supporting diverse IT tooling in mid-sized organizations (400-1200 people)
- Familiarity with Google Workspace, Okta SSO, Atlassian Suite, Slack, Zoom, MDM, commonly used SaaS tools and cloud services, conference room equipment, all-hands audio/visual equipment.
- Experience with configuring network equipment including, firewalls, switches, and wifi access points. Palo Alto Networks and Cisco Meraki are highly desired.
- Familiarity with at least one scripting language used for configuration and automation.
- Expertise setting up, deploying, repairing, and maintaining Mac, PC, and *nix systems
- Experience working with and adhering to ITIL/Service Management processes
- A solid understanding how to apply security principles using industry best practices
- Exceptional problem solving, troubleshooting skills
- Exceptional verbal, written and presentation skills are a requirement
- Exceptional customer service skills
- Demonstrated ability to seamlessly manage competing priorities
- Proven ability to think creatively, developing new ideas and forward-thinking solutions (open-minded, growth mindset)
- A humble, hungry, and smart team player ready to grow and execute
Only applicants in EST time zone will be considered.
Total Compensation package would include: anticipated compensation range of $115,500.00 - $136,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. For more details please see: https://www.plume.com/careers
An employee’s base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.
We are unable to offer visa sponsorship at this time.
About Plume
As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.
Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.
Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
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