Senior Infrastructure Engineer - CMDB Discovery

We are the Configuration Management Database (CMDB) Team, dedicated to delivering a single source of truth for IT assets and services across the enterprise. Our mission is to strengthen governance, discovery, and integration by leveraging advanced tools like ServiceNow Discovery and driving innovation through initiatives such as cloud and asset discovery and AI-powered automation. Our goal is simple: to make IT operations smarter, faster, and more resilient by ensuring the CMDB remains the backbone of enterprise service management.
 
Are you ready to lead transformative initiatives that strengthen our CMDB governance, accelerate discovery capabilities, and integrate cutting-edge tools? This role offers a unique opportunity to drive enterprise-wide impact through advanced technology solutions, including cloud and asset discovery and AI Agent experimentation designed to revolutionize IT operations.

What You’ll Do

As a Senior CMDB Infrastructure Engineer, , you will be the go-to expert for Tier 3 technical support and strategic implementation of the ServiceNow Discovery toolset. Your mission: ensure full enablement of discovery capabilities, capture critical assets and applications across global sites, and seamlessly integrate this intelligence into the CMDB—mapping interdependencies and relationships to deliver a single source of truth.

Key responsibilities include:

• Lead Discovery & CMDB Integration: Implement and optimize ServiceNow Discovery to achieve comprehensive visibility of enterprise assets and applications.
• Drive Innovation: Pilot AI-driven solutions to automate and enhance CMDB governance and discovery processes.
• Solve Complex Challenges: Provide expert-level troubleshooting for critical production issues and ensure reliable system performance.
• Plan & Execute Enterprise Projects: Design and deliver major IT infrastructure initiatives, including new technologies and critical upgrades.
• Collaborate & Influence: Partner with IT teams and vendors to assess risks, resolve issues, and shape technical standards.
• Mentor & Elevate: Train and guide team members, sharing your expertise to build organizational capability.

Why This Role Matters

Your work will directly impact:

• Operational Excellence: Strengthen CMDB governance and improve data accuracy to enable better decision-making.
• Future-Ready IT: Enable advanced discovery capabilities and AI-driven automation to position us for next-generation IT service management.
• Enterprise Resilience: Ensure robust, secure, and high-performing systems that support global business operations.

What We’re Looking For

• Education & Experience: Undergraduate degree or equivalent experience, with 8+ years in technical specialties and 3–4 years in hardware/software configuration and troubleshooting.
• Technical Expertise: Deep knowledge of infrastructure design, cloud engineering, networking protocols (TCP/IP, ACCP), performance tuning, debugging, and enterprise IT platforms.
• Certifications: Relevant technical certifications or ability to attain within 9 months.
• Skills That Set You Apart:
  • Strong analytical and problem-solving abilities.
  • Excellent communication skills to influence and collaborate across teams.
  • Proven ability to lead complex projects and mentor others.

Ready to Make an Impact?

Join us in shaping the future of IT operations. If you’re passionate about discovery, automation, and driving enterprise-wide transformation, this is your opportunity to lead.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.