As a Senior Global Account Director, you'll drive digital transformation, manage client relationships, and enhance product delivery and reporting.
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
At Coates Group, we're transforming the way the world experiences digital retail. As a Senior Global Account Director, you’ll be the strategic driver behind some of our most critical client relationships. This high-impact role blends cutting-edge technology delivery with consultative sales and long-term account growth, helping global brands bring their digital vision to life.
What You'll Do:
- Lead Client Partnerships: Build and maintain trusted relationships with key stakeholders, acting as a strategic advisor and technology partner.
- Drive Account Growth: Identify upsell and expansion opportunities, aligning Coates’ solutions to evolving client needs.
- Champion Technology Delivery: Oversee end-to-end project execution by working cross-functionally with technical, product, and delivery teams.
- Ensure Product Compliance: Govern QA and certification processes to meet client security and integration standards.
- Deliver Consultative Solutions: Understand business challenges and propose tailored technology strategies that deliver value and innovation.
- Meet and Exceed Targets: Drive revenue through solution selling, upselling, and strategic account management.
- Influence and Negotiate: Lead pricing and contract discussions that ensure mutual success.
- Be the Voice of the Client: Advocate for client needs internally to ensure exceptional delivery and long-term satisfaction.
What You Bring:
- 7+ years in enterprise technology sales, delivery, or global account management.
- Proven success managing high-value clients and leading large-scale tech projects.
- Deep understanding of digital technology, SaaS, or digital signage ecosystems.
- Excellent communication, strategic thinking, and negotiation skills.
- Experience collaborating across technical, product, and operations teams.
- Proficiency with CRM and pipeline management tools (e.g., Salesforce, HubSpot).
What Sets You Apart:
- Ability to turn client challenges into growth opportunities.
- Skilled at simplifying complex solutions into compelling value propositions.
- Adept at stakeholder engagement across both enterprise clients and internal teams.
- Comfortable with data-driven forecasting, market analysis, and strategic reporting.
- Confident presenter to both C-level executives and technical teams.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Top Skills
Agile Methodology
Confluence
Content Management Systems
Digital Signage
JIRA
Miro
Visio
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