Lead Finance Operations teams across AP, AR, and RTR, ensuring compliance, operational excellence, and stakeholder management while driving continuous improvement initiatives.
JOB DESCRIPTION
The Senior Finance Operations Manager will lead multiple Finance Operations teams within the Sysco Global Support Center (GSC) in Costa Rica, overseeing end-to-end processes across Accounts Payable (AP) and Accounts Receivable (AR), and Record-to-Report (RTR). This role combines operational leadership with strategic finance capabilities while ensuring high-quality service. The ideal candidate is a strong people leader with deep shared services experience, capable of influencing senior stakeholders and navigating complex, ambiguous environments.Key Responsibilities1. Leadership & Team Development
- Lead, coach, and develop high-performing teams across AP, AR, and RTR
- Foster a culture of accountability, continuous improvement, and service excellence
- Drive talent development, succession planning, and employee engagement
- Oversee end-to-end finance operations ensuring accuracy, timeliness, and compliance
- Monitor and drive performance through KPIs, SLAs, and continuous improvement initiatives
- Standardize processes and implement best practices across the shared services model
- Lead month-end close, reporting, and operational finance activities
- Act as a strategic partner to senior stakeholders across business units and geographies
- Manage complex and challenging stakeholder relationships effectively
- Translate financial and operational data into actionable insights for decision-making
- Demonstrated ability to communicate effectively across all levels of the organization, from senior leadership to operational teams, translating complex messages into clear, actionable insights
- Identify and champion process improvement opportunities to enhance efficiency, quality, and scalability
- Partner with cross-functional teams to shape and prioritize improvement initiatives
- Promote a culture of continuous improvement and innovation within the GSC environment
- Ensure finance operations comply with internal controls, company policies, and accounting standards (GAAP/IFRS)
- Strengthen governance frameworks, audit readiness, and risk management practices
- Maintain strong financial integrity and reporting accuracy
- Lead effectively in a fast-paced, evolving environment with shifting priorities
- Provide structure, clarity, and direction despite uncertainty
- Demonstrate resilience and strong decision-making under pressure
- Bachelor’s degree in Finance, Accounting, or a related field required. An MBA, CPA, or equivalent professional certification is a plus.
- 5+ years of demonstrated experience managing Finance Operations teams in a Shared Services/GBS environment, specifically across AP, AR, and RTR functions.
- 8+ years of progressive experience in finance/accounting roles
- Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies. Excellent communication and influencing skills (written and verbal)
- Proven leadership experience managing multiple teams and complex operations
- Strong experience in stakeholder management, including handling difficult or senior stakeholders
- Demonstrated ability to operate effectively in ambiguous and fast-changing environments
- Strong understanding of end-to-end finance processes, financial reporting, and controls .
- Experience with KPIs, SLAs, and performance management frameworks in shared services
- Experience in large, multinational or global shared services organizations
- Preferred knowledge of Lean, Six Sigma, or process improvement methodologies
- Strategic Finance & Business Acumen – ability to connect operations with business outcomes
- Leadership & Talent Development – building and retaining high-performing teams
- Stakeholder Influence – strong business partnering across functions and levels
- Analytical & Problem-Solving Skills – translating data into insights and decisions
- Process Optimization & Continuous Improvement – driving efficiency and automation
- Adaptability & Resilience – thriving in ambiguity and change-heavy environments
- Communication Excellence – simplifying complex topics for diverse audiences
- This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)
- Private Medical Insurance
- Asociacion Solidarista
- Life Insurance
- Personal Day Off
Sysco Charlotte, North Carolina, USA Office
Charlotte, United States
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