Senior Director, Process Analysis- On Site, Stamford

The Spectrum Senior Director, Process Analysis position is responsible for providing strategic leadership to the Process Analysis function that evaluates the existing processes and provides recommendations and optimal solutions on processes improvements and best practices.
BE PART OF THE CONNECTION:
This position is accountable for overall performance of the Process Analysis function. Collaborates with executives and various departments and lines of business to identify process improvement opportunities and meet various information needs.
This role is On-site, Stamford 4 days. 1 Day Hybrid.
HOW YOU CAN MAKE A DIFFERENCE:
Actively and consistently support all efforts to simplify and enhance the customer experience.

• Provide strategic leadership to a Business Process Analysis function
• Facilitate the organization's annual strategic planning process and work with all leaders to ensure alignment and execution of strategic priorities
• Develop a culture of high performance and continuous improvement that values learning and a commitment to quality
• Collaborate with functional leadership on breakthrough strategies to improve process efficiencies and cost reduction opportunities.
• Establish professional standards for business processes and outcomes
• Direct large-scale process improvement projects through all stages including concept formulation, determination of the appropriate methodology, and implementation
• Provide a framework for process methodology in proposing new strategies
• Utilize best business practices within and outside the organization to establish benchmark data
• Assess requirements for internal business processes, ensuring compatibility with organizational strategic goals
• Implement new processes, evaluate existing processes, and recommend optimal solutions and improvements
• Facilitate communication and gain commitment between business units and stakeholders to align processes and solutions with business strategies
• Use sophisticated quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis
• Research industry trends for application of process improvement techniques and best practices
• Perform other duties as requested

WHAT YOU BRING TO SPECTRUM
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to prioritize and organize effectively
Ability to work independently, as well as in a collaborative and dynamic team environment
Ability to handle multiple projects and priorities
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to manage multiple projects at one time
Ability to document, prepare and present data-driven presentations
Ability to supervise and motivate others
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to think strategically and anticipate future trends, needs and expectations
Knowledge of telecommunications industry preferred
Superb knowledge of software applications such as Word, Excel, etc.
Strong business planning and forecasting skills
Strong analytic, organizational, and problem solving skills
Ability to focus on overall strategy of the region
Strong team and relationship building skills
Proven leadership and mentoring skills
Ability to analyze data and develop and present data driven reports
Ability to document, prepare and present executive level presentations
Complete knowledge of company products and services
Ability to effectively manage large and complex projects
Required Education
Bachelor's degree in Business Administration or related field
Master's degree preferred
Required Related Work Experience and Number of Years
Management experience - 7+
Process or data analysis experience - 10+
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BGN806 2025-58742 2025
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