About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
As the Senior Director of Technical Account Management, you will lead a global organization focused on the technical enablement, resiliency, and operational excellence of Ping’s most strategic and complex customers. Your mission is to ensure customers are successful in scaling, optimizing, and securing their environments through hands-on, technical partnership.
What You Get To Do In This Role:
- Lead a global organization of Technical Account Managers and Support Account Managers delivering premium, white-glove customer experiences to enterprise clients.
- Reimagine the premium offerings in partnership with the customer experience organization to continually evolve our premium support services.
- Build and execute a long-term vision and scalable operating model for TAM & SAM that aligns with Ping’s growth trajectory.
- Foster a culture of customer advocacy, ensuring TAM & SAM teams are trusted advisors who create long-term value.
- Drive operational excellence and continuous improvement through automation, process optimization, and AI integration.
- Provide thought leadership to lead strategic initiatives and special projects that elevate the customer experience and improve business outcomes.
- On-call may be a requirement for this position
Qualifications:
- 15+ years of experience in customer-facing operational leadership roles within enterprise technology companies.
- Exceptional executive presence with excellent communication, influence, and stakeholder management skills; strategic and analytical thinking with exceptional executional discipline under pressure.
- A proven track record of transforming and scaling support or customer success organizations or offerings globally.
- Experience-based understanding of SaaS, enterprise software, cloud infrastructure, and support service delivery models.
- Bachelor’s degree required; advanced degree (MBA, etc.) is a plus.
Salary Range USA:$180,000 to $219,511 + Bonus & Equity
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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