Director, Credit Risk (Acquisition)

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Bready* to make a change?

The Fintech Risk team at Toast is responsible for driving risk-informed growth for the rapidly expanding Toast Fintech line of business. Whether it is enhancing our strategy and processes, sharpening our policies or identifying new products for our merchants, the risk team is an integral part of charting the path for the business. 

We are seeking a strategic and experienced credit risk leader to build and scale risk management frameworks that enable responsible growth. The Director, Credit Risk, is a high-profile role that will be responsible for designing, implementing, and overseeing credit risk strategies to support the expansion of Toast Capital’s lending portfolio. This leader will balance growth with prudent risk management, ensuring that products are designed to scale sustainably while protecting the business from undue exposure. The role will partner closely with Product, Data Science, Finance, Engineering, Legal, and Compliance to align credit policies with strategic objectives. This pivotal role will require intellectual curiosity and analytical acumen to enhance our understanding of risk, drive risk-right growth decisions and foster innovation in how Toast’s lending business goes to market. 

Why Join Us?

At Toast Capital, you’ll have the opportunity to shape the future of restaurant financing. You’ll play a pivotal role in helping small businesses thrive while ensuring that our lending portfolio grows responsibly and sustainably.

About this roll* (Responsibilities) 

• Risk Strategy & Framework
• Develop and refine credit risk management frameworks, policies, and procedures for new and existing lending products
• Lead portfolio risk monitoring, segmentation, and stress testing to ensure appropriate risk-adjusted returns
• Product Expansion Support
• Partner with Product and Finance teams to design new lending offerings, embedding risk controls from inception
• Define underwriting standards, scorecard strategies, and eligibility criteria to support responsible growth
• Portfolio & Loss Management
• Oversee ongoing monitoring of credit performance, delinquency trends, and loss forecasting
• Establish early warning systems and recommend policy adjustments based on observed risk signals
• Cross-Functional Leadership
• Foster strong partnerships with Product Management, Operations, Engineering, Data Science, Accounting, and Strategic Finance teams, driving alignment and facilitating data-driven decision-making.
• Collaborate with Data Science to enhance predictive risk models and data-driven decisioning
• Partner with Compliance and Legal to ensure lending practices meet regulatory standards
• Present portfolio performance and risk assessments to executive leadership
• Team Leadership
• Build and mentor a high-performing credit risk team, fostering expertise in underwriting, analytics, and portfolio management.

Do you have the right ingredients*? (Requirements)

• 10+ years of experience in credit risk management, preferably in consumer or small business lending
• At least 5 years of experience in managing a team
• Strong understanding of credit risk analytics, underwriting, and portfolio management
• Experience supporting the launch and scaling of new lending products
• Proficiency with credit modeling, loss forecasting, and stress testing frameworks
• Demonstrated ability to partner cross-functionally and influence executive stakeholders
• Strong leadership skills with experience building and leading high-performing teams

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.