Senior Director, Engineering Operations & Security

Responsibilities:

• Own test strategy and automation, CI/CD, infrastructure as code, cloud platform, and developer environments.
• Set and enforce the quality gates and deployment practices that let product engineering move quickly without breaking things.
• Drive measurable improvement in developer productivity, build and deploy reliability, and time to recovery.
• Own corporate IT, identity and access management, endpoint and device management, and SaaS and vendor security.
• Serve as Vida's Security Officer with named accountability for the information security program: policy ownership, risk assessment, security awareness, vulnerability management, and incident response.
• Act as the executive point of contact for customer security diligence, questionnaires, and audit activity, and make that process a fast, unremarkable part of the sales cycle.
• Build and lead the security roadmap, and hire the security depth the program requires.
• Own client data operations and eligibility and data feed operations end to end, including their reliability, monitoring, and automation.
• Own Tier 2/3 technical escalations from Customer Success, with clear SLAs and a durable prioritization partnership with CS leadership.
• Transition this team from a support-shaped function into an engineering-shaped one: better tooling, engineering standards, meaningful automation, and a real career ladder for the people on it.
• Own incident management for customer-visible issues, including on-call rotations, escalation paths, incident command, and the postmortem discipline that keeps the same incident from recurring.
• Establish one operating standard across all of your teams including shared on-call practices, a single incident process, common definitions of healthy, and metrics that leadership actually reviews.
• Define and report the small set of reliability and security measures that give the company a shared language for system health.
• Develop the Managers and Senior Engineers you inherit, assess the bench honestly, and hire to fill the gaps.
• Land the Production Operations transition into Engineering without dropping a customer commitment.
• Stand up the SLA and prioritization agreement with Customer Success, and reduce the team's manual workload enough that its capacity isn't capped by toil.
• Take clear ownership of the security program, publish a prioritized roadmap with real dates, and get current on our posture and gaps.
• Unify on-call and incident practice across the organization.
• Additional resposibilities as needed.

Qualifications

• Bachelor's Degree at a minimum.
• Experience owning a customer-facing production operations, integrations, or technical support function with real SLAs and real consequences when they slip.
• Demonstrated track record running incident management and on-call for production systems, including leading incidents and driving fixes that hold.
• Experience operating inside a regulated environment: HIPAA, SOC 2, HITRUST, PCI, or comparable, with enough fluency to take ownership of a security program with appropriate support around you.
• Proven ability to absorb and restructure a team inherited from another part of the business, including the change management required to make it stick.
• Comfort with genuine breadth across quality engineering, infrastructure, corporate IT, security, and customer-facing operations

Preferred:

Prior experience as a designated Security Officer, Information Security Officer, or equivalent.
Technical ownership of a SOC 2 Type II or HITRUST certification effort.
Healthcare data integration experience with eligibility files, 834/837, HL7, FHIR, claims, or comparable enterprise data exchange.
Quality engineering leadership with experience building a test automation strategy rather than inheriting one.
Corporate IT ownership at a company scaling past several hundred employees.
Experience in virtual care, digital health, or another environment where clinical and enterprise requirements both apply.