Senior Director of Engineering, AI & Mobile Growth Platforms - Remote

Requisition Number: 2363326
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Senior Director of Engineering, AI & Mobile Growth Platforms is the engineering leader of record responsible for modernizing and scaling the technology that enables Optum's sales, growth, and client teams across all Optum lines of business. This role owns all technology and engineering decisions for the domain, including architecture, platform strategy, AI/agent design, mobile experiences, integrations, and operational excellence.
This leader brings deep engineering fundamentals, strong domain fluency in sales and client management workflows, and hands-on experience building AI agents both within Salesforce and outside Salesforce. Their mandate is to bring AI to life by embedding it directly into the day-to-day work of sellers, account teams, and executives-through mobile-first, workflow-aware, production-grade solutions that drive growth, cross-sell, and upsell outcomes.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Engineering Leadership & Technical Authority
  • Serve as the senior engineering authority for growth, sales, and client experience platforms
  • Own all technical decisions including architecture, platform selection, integration patterns, security models, scalability, and operational readiness
  • Establish and enforce engineering standards for code quality, testing strategy, CI/CD, observability, reliability, and incident response
  • Lead engineering managers and senior engineers, setting expectations for technical rigor, ownership, and delivery excellence
• AI Modernization & Agent Strategy
  • Own and execute the roadmap to modernize how AI is used across sales and client workflows, moving from pilots to scaled, repeatable adoption
  • Design and implement role-based digital assistants (agents/digital co-workers) that improve speed, quality, and consistency of work while keeping humans in control
  • Drive an iterative approach that balances:
  • Near-term productivity agents and automations
  • Longer-term, end-to-end role-based AI enablement
• Agent Engineering - Inside Salesforce
  • Lead the design and build of agents within Salesforce, including Agentforce-based solutions, workflows, actions, and outputs
  • Combine Salesforce-native capabilities (Agentforce, Flow, Prompt Builder, analytics) with sound engineering patterns to deliver production-ready AI solutions
  • Ensure Salesforce agents are workflow-aware and support real scenarios such as:
  • Meeting preparation
  • Voice-captured notes and summarization
  • Task creation and follow-ups
  • Controlled, auditable record updates
  • Agent Engineering - Outside Salesforce
  • Design and build AI agents and assistive experiences outside Salesforce, enabling AI in the flow of work where users already operate
  • Lead integrations with collaboration and engagement layers (e.g., mobile, Teams, other channels) so AI insights and actions reach users without forcing CRM context switching
  • Define architecture patterns for multi-channel, multi-agent orchestration beyond any single platform
• Mobile-First Experience Ownership
  • Own the design and engineering of a mobile-first experience that enables sales and client stakeholders to manage their daily work
  • Lead deep workflow discovery to understand how users actually operate day to day (pre-meeting, in-meeting, post-meeting, approvals, follow-ups)
  • Engineer mobile solutions that allow users to take action, not just view data-reducing reliance on email and desktop-only processes
  • Ensure mobile experiences are secure, performant, intuitive, and scalable across all Optum lines of business
• Salesforce Platform Engineering
  • Own Salesforce as a core growth platform from an engineering perspective, not just configuration
  • Make architectural decisions around:
    • Custom vs platform capabilities
  • Integration with client, product, pricing, contracting, and analytics systems
  • Mobile performance and scalability
  • Lead build / buy / partner decisions across the Salesforce ecosystem
• Growth Enablement (Cross-Sell & Upsell)
  • Partner with Growth Office leaders to operationalize a technology-enabled cross-sell and upsell strategy
  • Ensure platforms surface actionable insights such as:
  • Installed products and services
  • Whitespace and adjacency opportunities
  • Signals indicating expansion timing or risk
  • Embed growth opportunities directly into seller and client workflows
• Delivery Ownership & Operational Excellence
  • Own end-to-end delivery across a portfolio of initiatives spanning multiple teams and Optum businesses
  • Balance innovation velocity with reliability, security, and compliance in a regulated healthcare environment
  • Ensure solutions are production-safe, observable, and support ongoing evolution

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 12+ years of progressive software engineering experience
• 8+ years as an engineering leader owning architecture and delivery for complex, enterprise-scale platforms
• 8+ years of experience leading engineering managers and senior technical leaders at scale
• 5+ years of experience building AI solutions, including: Agents within Salesforce (e.g., Agentforce or equivalent), Agents and AI services outside Salesforce, Strong grounding in core engineering principles: Distributed systems, API and integration design, Cloud-native architectures, Mobile engineering
• 3+ years of Salesforce engineering experience, including mobile and integrations

Preferred Qualification:

• Bachelor's degree in engineering, IT, or related field

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 to $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.