Senior Director, Ecommerce Online Pharmarcy

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. 

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. 

SUMMARY

Key responsibilities

Ecommerce strategy and growth

• Own the ecommerce and revenue plan for the online pharmacy business

• Drive growth across acquisition, conversion, retention, and average order value

• Translate company goals into clear ecommerce priorities and execution plans

• Identify new growth opportunities across channels, partnerships, and product mix

Customer experience and conversion

• Own the end-to-end customer journey, from first visit through reorder and subscription

• Partner with Product and UX teams to improve site experience, checkout, and mobile performance

• Use data and testing to continuously improve conversion rates and engagement

Marketing and merchandising leadership

• Lead ecommerce merchandising strategy including pricing, promotions, subscriptions, and assortments

• Partner closely with Marketing on paid media, lifecycle, and on-site campaigns

• Ensure strong alignment between traffic strategy and on-site experience

Analytics and performance management

• Define and track core ecommerce KPIs including revenue, margin, CAC, LTV, conversion, and retention

• Use insights to guide prioritization, investment decisions, and forecasts

• Clearly communicate performance and tradeoffs to executive leadership

Cross-functional leadership

• Work closely with Technology, Operations, Compliance, and Customer Care to ensure scalable, reliable execution

• Balance growth initiatives with operational realities unique to pharmacy and regulated products

• Act as the connective tissue across teams to keep priorities aligned and moving

• Partner with product on developing a multi-year roadmap and prioritization

Team leadership

• Build, lead, and develop a high-performing ecommerce team

• Set clear goals, expectations, and accountability

• Create a culture focused on results, learning, and continuous improvement

What success looks like in this role

• Consistent revenue and margin growth across the online pharmacy business

• Improved conversion, retention, and customer satisfaction

• Clear, disciplined execution against an ecommerce roadmap

• Strong collaboration across Product, Marketing, Technology, and Operations

• A motivated, accountable team that knows what success looks like

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

• 401k savings & company match

• Paid time off

• Paid holidays

• Maternity leave

• Parental leave

• Military leave

• Other leaves of absence

• Health, dental, and vision benefits

• Health savings accounts

• Flexible spending accounts

• Life & disability benefits​

• Identity theft protection

• Pet insurance

• Certain positions may include eligibility for a short-term incentive plan

Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive.

The pay range for this position is as follows:

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.