Senior Digital Technical Support Engineer

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar Inc. seeks Senior Digital Technical Support Engineer at its facility located at 5205 N O'Connor Boulevard, Suite 100, Irving, Texas 75039. Monitor overall performance of assigned digital products and handle customer issues through resolution. As part of the Cat Digital Operations Team, primary focus will be technical support of the integrations (middleware, APIs, etc.) used with Caterpillar's eCommerce solutions for online purchase of parts & services. Provide integrations technical support including but not limited to service level manager for the managed service providing application support to ensure meeting application availability and issue resolution targets. Incident management. Investigate, troubleshoot, and debug complex issues with support teams to resolve issues. Coordinate, communicate, and identify root cause, implement interim corrective actions, implement permanent corrective actions, and reporting. Resolution of commitments. Formally document issues and provide follow-up on the resolution process with industry and development teams. Troubleshoot and debug workflows. Monitor and report MQ health, server health and recommend improvements. Work with integration product vendor on platform issues and resolution. Provide support for change management approval and execution for production application services. Disaster recovery validation and troubleshooting. Vulnerability remediation. Provide status updates to the development leads and support managers across business areas. Provide technical guidance and support to team members. Apply modern principles, methodologies, and tools. Align IT control processes into day-to-day responsibilities to monitor and mitigate risk. Escalate appropriately. Stay current with all digital products and maintain knowledge bases/training material. REQS: This position requires a bachelor's degree, or foreign equivalent in Computer Science, Computer Engineering, Electrical Engineering, or a related field and 5 years of experience as a Middleware Developer, Middleware Support Engineer, or related occupation. Alternatively, the employer will accept: This position requires a master's degree, or foreign equivalent, in Computer Science, Computer Engineering, Electrical Engineering, or a related field and 3 years of experience as a Middleware Developer, Middleware Support Engineer, or related occupation. Additionally, the applicant must have employment experience with: (1) 3 years of experience in middleware/integrations related to IBM Integration Bus (IIB) (ACE) v10 and v12, IBM MQ v8 and higher, APIs (REST/SOAP); (2) 3 years of experience in application support built on Java/J2EE; (3) Linux/Unix; (4) Integration platform support/maintenance (upgrades, SSL Certs, Security and configuration); and (5) IT Service Management (ITSM) using ServiceNow. Telecommuting: 100% permitted.
Summary Pay Range:
$143,666.00 - $165,840.00
Compensation and benefits may vary depending on multiple individualized factors, job level, market, location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
Applicants who are interested in this position should apply via www.caterpillar.com/careers, search [Senior Digital Technical Support Engineer / Reference # - R0000311679]. #LI-DNI
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
June 25, 2025 - October 24, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.
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