optimizing our customer onboarding process. You'll leverage your expertise in machine learning
and generative AI to identify inefficiencies, develop innovative solutions, and ultimately enhance the speed and quality of our customer transitions. If you're a proactive problem-solver with a passion for staying at the forefront of data science and a knack for deploying impactful solutions, we want to hear from you.
What You'll Do:
- Lead the design, development, and deployment of advanced machine learning and generative AI models aimed at improving the efficiency and effectiveness of customer onboarding.
- Apply a strong understanding of machine learning fundamentals, various frameworks, and model selection to solve complex business problems.
- Stay up-to-date with the latest advancements in data science, actively exploring and integrating cutting-edge techniques into our solutions.
- Utilize your robust statistical knowledge to inform model development, interpret results, and ensure the reliability of our analytical insights.
- Demonstrate exceptional and creative problem-solving skills to tackle unique challenges within the ServiceTitan customer journey.
- Design, implement, and rigorously test Generative AI and ML solutions, evaluating their performance and impact.
- Strategically determine the most appropriate modeling approach (traditional ML vs. Generative AI) for specific problems, and effectively design tests to evaluate multiple approaches.
- Collaborate closely with engineering and product teams to seamlessly deploy models into production environments, ensuring scalability and performance.
- Leverage cloud computing services, preferably Azure, to build and maintain robust data science infrastructure and pipelines.
What You'll Bring:
- 5+ years of experience in a data science role, with a proven track record of delivering impactful solutions.
- Proficiency in SQL and Python.
- Deep understanding of machine learning principles, algorithms, common frameworks, and hyper-parameter tuning.
- Expertise at using data science Python stack (e.g., numpy, pandas, scikit-learn, xgboost, lightgbm, PyTorch, transformers).
- Strong statistical foundation, including hypothesis testing, experimental design, and causal inference.
- Demonstrated experience with Generative AI concepts and practical application in developing and testing GenAI solutions.
- Experience deploying machine learning models into production environments and familiarity with MLOps best practices.
- Hands-on experience with cloud computing platforms, with a strong preference for Microsoft Azure.
- Familiarity with coding in C# and .NET is nice-to-have, but not required.
- Excellent communication skills, with the ability to translate complex technical concepts into clear, actionable insights for diverse audiences.
- A proactive, curious, and collaborative mindset, eager to learn and contribute to a dynamic team.
Why ServiceTitan?
ServiceTitan is a leading software company for the trades, and we're on a mission to help home
and commercial service businesses thrive. We offer a dynamic and supportive work
environment where you can make a real impact. You'll be part of a team that values innovation,
continuous learning, and pushing the boundaries of what's possible with data science.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We OfferWhen you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
Top Skills
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
