Senior Customer Product Marketing Manager

About Delinea:
Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn,  X, and YouTube. 

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
 

Apply today to help us achieve our mission.

Senior Customer Product Marketing Manager Position Summary

The Senior Customer Product Marketing Manager is a key member of the Customer Marketing team and will partner with our Advocacy, Sales, Customer Success, International, Product Management, and Demand Generation teams to create and execute customer marketing programs – including developing messaging, content, and assets – that effectively communicate key advantages that our solutions and help get customers excited about their upgrade to the Delinea Platform and that are designed to retain, expand, and nurture our customers throughout their lifecycles.

This role provides an opportunity to positively influence and impact Delinea’s marketing and customer success and productivity, by building unique customer experiences. You will serve as the expert on the Delinea customer journey for specific customer segments and arm our sales and marketing teams with insights into how to speak about the value and differentiation we provide our customers. The ideal candidate for this role thrives in a dynamic, innovative environment and brings experience in various facets of product marketing, customer marketing, or even product management.

This position may require up to 20% travel. The candidate will be located remotely and based in the US. This position reports to the Senior Director of Customer Marketing.

What You'll Do:

• Create programs and compelling messaging to inspire specific customer segments to upgrade to the Delinea Platform, improving customer satisfaction and creating sales opportunities

• Work with the Advocacy and the Customer Success Team to identify customers to capture powerful stories about the impact of the Delinea Platform within their organizations. Bring these stories to life via case studies, testimonials, speaking engagements, videos, and more

• Lead and manage customer engagement programs, including in-person/virtual events, workshops, roundtables, Sales Kick Off sessions, and customer advocacy sessions.

• Develop and deliver customer-centric communications strategies and plans to engage, nurture, and update customers about new solutions and capabilities

• Create compelling marketing content for account management/customer success to help at-risk customers

• Build client advocate stories: Working with the Advocacy, Customer Success, and Sales teams, identify and match key customers with priority opportunities to share their story as a part of the customer reference program, helping build customers' brand

• Supporting cross-functional teams in all geographies to take a customer-first lens on their activities and interactions, prioritize and accelerate delivery of high-impact outcomes, and help them to achieve their goals

What You'll Bring:

• Bachelor’s degree from an accredited university or equivalent work experience.

• 5-7 years of full-time work experience in Product Marketing at a fast-paced Software-as-a-Service company (Cybersecurity strongly preferred) or a cloud startup.

• A passion for customers and creating great customer experiences

• Consistent record of defining, launching, and driving new cross-functional programs

• Experience shaping content and storytelling to be used in marketing programs and events

• Excellent written and oral communication skills and comfortable writing for and speaking to a wide array of technical and non-technical stakeholders

• Self-starter who thrives in an environment where initiative is rewarded and where you can work independently, with excellent organizational skills supporting the ability to manage multiple projects simultaneously

• Pragmatic Marketing and Forrester Decisions Certifications are highly desirable

• Experience with enterprise-class security products and enterprise information systems is a plus

Delinea Culture & Benefits:

Why work at Delinea?

• We’re passionate problem-solvers doing our part to make the world a safer place.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.