Senior Business Process Specialist

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As a Business Process Specialist at Caterpillar, you will lead key aspects of the Modern Order Management transformation initiative, leveraging your process expertise, facilitation skills, and solution knowledge to drive continuous improvement and modernization.
What You Will Do:
- Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
- Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.
- Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
- Answers customer and field support questions; provides guidance for product integration and infrastructure issues.
- Support program management activities across the program that include communications, business unit engagement, roadmap maintenance, business process development and project reviews.
- Ensure alignment with overall program direction while advancing capability development
- Identify opportunities for continuous improvement in solution delivery
- Define business processes and document business requirements to be shared with our Caterpillar partners for solution development and execution
- Lead global cross functional project teams to improve order management processes and systems that can span multiple organizations.
- Conduct change management activities, including training, documentation and roles & responsibility definition
- Leverage technology to enable process efficiency, data analysis and process capability
- Work with peers on process integration opportunities; including Caterpillar Dealer and Supply Chain processes
- Support other Modern Order Management execution teams, including training and global update meetings.
- Leverage Lean thinking & methodologies
- Utilize multiple mediums of communication including email, presentations, meetings, instant messaging, Caterpillar social media, etc. to reach business partners
What You Will Have:
Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Agile Executor: Ability to simultaneously work on multiple projects of different sizes
Education requirements:
- Bachelor's degree, preferably in Business, Supply Chain or Marketing
Top candidates will also have:

• Demonstrated experience with SAP ordering processes and template utilization
• Progressive background in sales, marketing, and business development, with specialized expertise in order management, dealer operations, business process design, leadership, and project management
• Familiarity with ordering systems, preferably those related to Caterpillar machine prime products, engines, parts, or work tools
• General knowledge of Caterpillar's organizational structure, product portfolio, policies, and procedures
• Strong understanding of Caterpillar's order management workflows and dealer network operations
• Cross-functional experience across multiple business areas
• Practical application of lean principles and continuous improvement methodologies
• Proven ability to adapt and collaborate effectively across diverse cultures and international environments

Additional Information:

• Location Requirement: Position is based in Peoria, IL with no relocation assistance provided
• Work Authorization: Sponsorship is not available for this role
• Work Schedule: On-site presence required five days per week
• Travel Expectation: Up to 25% travel may be required

Summary Pay Range:
$126,000.00 - $204,720.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
September 9, 2025 - September 15, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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