Senior Business Procedures Consultant

Description and Requirements
Senior Technology Liaison I
Location: NYC and Bridgewater NJ (hybrid). Also open to virtual within commutable distance of these offices: Tampa FL, Warwick RI, West Des Moines IA, Bloomfield CT and Cary NC
Role Value Proposition:
MetLife is among the largest global providers of insurance, annuities, and employee benefit programs. We're building an inclusive and purpose-driven culture that empowers everyone to make a difference at work and in the world. MetLife is recognized as one of top 100 America's Most Responsible companies and ranked 2nd in financial services industry, being the only insurer in the top 100. For 100 years, MetLife has worked with companies to provide for the financial security of their retirees and beneficiaries.
MetLife is seeking a Senior Technology Liaison II to join our Retirement and Income Solutions, Business Solutions team. This role will have significant interactions with business partners, RIS partners and technology teams. In this role, you will be responsible for multiple activities related to applying and enhancing the SAFe Agile framework. This requires applying innovative thinking and leading or participating in Agile teams, including conducting analysis and assisting with preparation of Features, User Stories, Test Cases and Acceptance Criteria. You will also work closely with Product and Operations leaders, Product Owners, Scrum Masters, Release Train Engineers, Product Managers and Solution Engineers to support Program Increment (PI) sessions, daily huddles and key Agile ceremonies, along with cross-ART collaboration sessions.
Key Responsibiliti es:
• Manage multiple assignments, be organized and efficient while working under minimal supervision
• Lead and motivate project team members that are not direct reports
• Partner closely with the Product Team to evaluate the existing solutions as well as participate in the creative process for future new product/proces s development initiatives
• Pivot as business needs change & strategic priorities and projects are realigned
• Participate in scrum teams in moderate complexity workstreams, including preparation of Features, User Stories, Test Cases and Acceptance Criteria and operational readiness.
• Participate in daily standups, iteration reviews and iteration planning ceremonies to ensure full team engagement.
• Collaborate with the Product Owner, RTE, Scrum Master and Product Manager to support short and long-term release planning, while maintaining a healthy team backlog ready for execution.
• Adhere to audit/complian ce requirements for execution
• Contribute to and oversee the successful implementation of all Operational Readiness phases of the process including preparation of communication plan, process documentation, training material, test plans and value-stream mapping
• Escalate issues and propose solutions in a timely fashion.
• Assist business teams with defining and ascribing value and prioritization
• Build critical business relationships and become champion for the business, representing their interest during agile processes
Essential Business Experience and Technical Skills:
Required:
* Experience working in a Scaled Agile Framework (SAFe) environment - with strong knowledge of Agile principles, concepts, and methodology.
* High Level understanding of Annuities
* Advanced presentation, influencing, facilitation and relationship management skills.
* Comfortable discussing business functions, operations, strategies, and objectives.
* Ability to think critically and strategically - using data to drive decision making.
* Experience with Microsoft Office Suite, and Visio or similar/equiva lent tools.
Preferred:
* Experience with agile tools (Azure, Target Process).
* Experience with development and measurement of OKRs (Objective, Key Results)
* Experience in working with Request for Proposal (RSP)
* Experience in agile reporting metrics
* Experience with Pensions and/or Annuities products
* Bachelor's degree in related discipline.
The salary range for applicants for this position is $87,000-100,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$87,000-100,000
#BI-Hybrid