Senior Business Operations Manager

About the teamZillow is on a mission to transform home buying and selling. The Agent Software and Advertising (ASA) organization at Zillow Group is at the forefront of revolutionizing the real estate industry. For over two decades, we've been developing cutting-edge technological solutions that simplify real estate transactions and empower professionals across the United States and Canada. Our innovative products and services enhance efficiency for all users, helping agents stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers. The Business Operations Team sits with ASA Strategy and Operations, and plays a crucial role in connecting our strategy to execution and ensuring progress on our highest strategic priorities and long-term growth objectives.

About the role

We are seeking an experienced Senior Business Operations Manager who thrives in a fast-paced environment and has a passion for taking on large, ambiguous projects that directly impact our business performance. You are impact oriented and love data, and can tie your analysis back to how the numbers are driving results (for customers, growth strategies, and the bottom line). You will be responsible for defining and reporting on key business drivers, leveraging data to uncover insights and opportunities, and preparing and presenting information to leadership. 

In this role you will:

• Drive business performance of one or more of our advertising or software products.

• Collaborate with cross-functional teams (Sales/GTM, Product, Pricing, Marketing, Service, Finance, etc.) to understand business priorities and shape strategies to achieve our goals. 

• Lead end-to-end analysis of business and operational performance to identify trends, gaps, and opportunities leveraging a suite of analytical tools (e.g., SQL, Tableau, DataBricks, Sheets, etc.).

• Proactively develop insights and recommendations to improve performance, and present findings effectively to an executive audience to drive decisions.

• Establish and maintain key business metrics (inputs/outputs), and develop sophisticated forecast models to project results and measure gaps to plan.

• Drive the strategic planning process including weekly/monthly/quarterly business updates to senior leaders and cross-functional alignment of plans.

• Develop a deep understanding of our data and collaborate with engineering, BI, and data science to improve data quality and accessibility in-line with business goals.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $117,400.00 - $187,600.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You are a curious and passionate problem-solver who will not shy away from complexity or uncertainty! Come join us and use your expertise to help us find opportunities and guide our business into the future with powerful insights and recommendations. We’re searching for a Senior Business Operations Manager with:

• Demonstrated expertise in quantitative business analysis and forecasting

• Excellent analytical problem-solving skills, with the ability to break down complex problems and synthesize data into clear insights

• Experience in driving annual planning processes and facilitating executive-level business reviews

• Outstanding communicator, capable of presenting complex financial and business data and insights to C-level executives

• Proficient in SQL and data visualization software (e.g., Tableau, Periscope) for large scale data manipulation and dashboard creation

• Highly collaborative, you thrive working in fast-paced environments with stakeholders across every function (product, engineering, marketing, sales, finance, analytics, etc.)

• A bias towards impact, you focus on what’s the most important and have a track record of delivering impact-at-scale from ideation through execution (and the KPIs to show it)

• A passion for data, you have a deep curiosity for how data is structured, how it ties to business performance, and you’re always looking for ways to improve

Preferred Qualifications:

• Expert proficiency in using data to understand business / operational performance

• Proficiency in SQL and business intelligence platforms (e.g., Tableau, DataBricks)

• Experience in a fast-paced technology company (B2B or SaaS preferred) or related industry

Transferable Skills

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.