Senior Associate, Business Operations (Hazard Loss Claims)

Overview:

Founded in 1988, Trimont () is a specialized global commercial real estate loan services provider and partner for lenders and investors seeking the infrastructure and capabilities needed to help them scale their business and make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit. As the largest master servicer of commercial real estate loans in the United States, Trimont manages securitizations with meticulous oversight and coordination—protecting cash flows, mitigating risk, and ensuring portfolio performance.

We do this with a team of 1100+ extraordinary team members who serve a global client base from offices in Atlanta (headquarters), Bengaluru, Charlotte, Dallas, Hyderabad, Kansas City, London, New York and Sydney. We empower our people with advanced technology, industry-leading knowledge, and a culture centered on our core values. This approach enables our teams to deliver exceptional client service, build lasting relationships and take pride in the high-quality work they perform.

Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.

Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers.

Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors.

Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members and as an organization, can achieve together.

Where people, purpose, and progress come together every day.

Job Summary:

The Senior Associate, Business Operations (Insurance) supports hazard loss claim administration for the loan portfolio by coordinating claim documentation, monitoring repairs, and ensuring insurance proceeds are applied in accordance with loan and escrow requirements. The role works closely with our Asset Management Team, and clients to help resolve any issues with the claim based on the Loan Agreement. This position also keeps track of all open claims and claim payments, handles claims disbursement payments for Hazard Losses, and uploads final documents. The Senior Associate helps review insurance claims files for accuracy and supports team projects as needed.

Responsibilities:

• Open and manage hazard loss claim files, documenting key events and follow-ups in the servicing system.
• Collect, review, and verify claim documentation from borrowers, carriers/adjusters, and contractors for accuracy and completeness.
• Coordinate with clients, carriers, contractors, and internal teams to resolve documentation gaps and advance claims.
• Review loan documents and servicing guidelines to ensure compliance with claim controls and identify risks.
• Validate and process insurance disbursements according to approved estimates, repair progress, and Reserve requirements.
• Track and reconcile insurance proceeds in Reserve, ensuring proper application of funds.
• Confirm active hazard insurance coverage and obtain updated Proof of Loss or loss payee evidence as needed.
• Order and coordinate inspections per loan agreements, verifying repairs and reserve sufficiency.
• Upload and index claim documents for audit readiness.
• Support quality control, claim tracking, reporting, continuous improvement, and project tasks as assigned.

Required Qualifications:

• Bachelor's degree, with a preference for specialization in Insurance & Risk Management, Finance, or Real Estate. 
• 3+ years of relevant experience in the insurance industry or commercial real estate sector. 
• Proficient understanding of various insurance documents, including certificates of insurance. 
• Strong verbal and written communication skills
• Demonstrated capacity to achieve results in a dynamic setting.
• Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands.
• Skilled in managing sensitive information while upholding privacy.
• Handling workload and special projects efficiently.
• Ability to work both independently and within a team environment.

Trimont is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.