SAP/ERP Tech Program Manager

Category/Area of Expertise: IT & Technology
Job Requisition: 535643
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: IT Executive & Administration (5172970)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
SAP/ERP Program Manager manages related projects within a program, driving alignment, managing risks, and ensuring successful delivery of business and technology outcomes. This role drives coordinated execution across projects to ensure programs deliver value on time and within defined parameters.
Duties and Responsibilities:

• Support program strategy and define scope, objectives, and deliverables.
• Oversee planning, resource coordination, timelines, and cross team dependencies.
• Track progress, escalate risks, and adjust plans to maintain program alignment.
• Facilitate stakeholder engagement and ensure consistent communication.
• Monitor program level risks, issues, and change impacts.
• Ensure compliance with delivery processes, governance, and quality standards.
• Coordinate with vendor partners and track contract deliverables.
• Create cost plans and forecasts using estimates and resource inputs from cross functional teams.
• Monitor actuals and report variances, outlining mitigation steps to stay within approved thresholds.
• Track and report program financials, highlighting risks such as invoicing issues or other concerns.
• May be called upon to support critical escalations and must be available during urgent IT incidents as needed.

Qualifications:

• Bachelor's degree or equivalent years of work experience.
• 8+ years of experience in project or program management.
• Strong organizational, facilitation, and communication skills.
• Experience managing interdependencies across teams.
• Proficiency in financial management and reporting at both the program and project level.
• Background delivering work in both Agile and Waterfall environments.

Preferred Qualifications:

• Certification in project or program management (e.g., PMP, PgMP, SAFe).
• Demonstrated ability to lead large-scale programs.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.