Manager, Renewals Engagement

Your Title: Manager, Renewals Engagement

Job Location: Westminster, CO; Portland, OR

Our Department: Construction Enterprise Solutions

Trimble strives to continually improve our customer experience, ensuring that we put the customer and users at the center of all that we do. In order to achieve this, the Customer Success organization focuses on our customer base to ensure deep adoption and consistent retention of our technologies. We are in an exciting part of our journey to grow and mature the Customer Success muscle at Trimble and are looking for a growth-minded leader who can coach and train a team through changes to deliver a positive renewal experience for our customers.

What You Will Do

The Manager of Renewals Engagement will be a leader who can work cross-functionally to achieve results and plays a key role in driving retention and revenue across the entire organization. This is a high-impact position responsible for ensuring maximum financial results by owning and executing renewals across your team.

Your responsibilities will include

• Manage all aspects of the renewals process and a team of renewals specialists

• Refine and execute renewal strategies to proactively engage our customers to increase retention and decrease churn

• Responsible for managing a high volume in a fast-paced and dynamic environment

• Track, analyze, and report weekly on Renewal metrics across the organization

• Communicate risk clearly and early to internal stakeholders and take the lead in developing resolution strategies

• Actively engage with key decision-makers to ensure on-time renewal contracts

• Proven leadership – coach, train, and lead a team through any change

• Bring creative energy and innovation to the organization

What Skills & Experience You Should Bring

• 2-3 years of demonstrated success and experience managing in a SaaS organization

• Strong understanding of renewal software processes, strategies, and concepts

• An effective leader and delegator, being able to effectively prioritize your own activities as well as your team

• Exceptional strategic, analytical, and decision-making skills

• Excellent communication, presentation (written and oral), and organization skills are a must

• Take a high degree of ownership over the workload

• Demonstrable experience setting stretch goals and coaching a team to attain and retain top performance  

• Ability to positively influence internal teams to drive customer success and retention

• Positive, never fail attitude

• Proficiency in Salesforce, Intermediate skills in DOMO, and Gainsight (preferred)

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About our Construction Enterprise Solutions Sector

We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our products and services in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1).

Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance their profitability and drive our business growth. TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble's capabilities in a streamlined and integrated way.

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Posting Date

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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