Project Manager

Project Manager
Travel: 25%
Location: Remote United States
Are you a Project Manager who has passion for driving strategy and delivering projects in response to Clients business needs? Are you responsible for managing multiple projects simultaneously? Are you the one who raises your hand for an opportunity to join new and interesting projects that challenge you? Are you comfortable communicating and presenting solutions to Client project leaders? If yes, please let us know and apply today!
At Navixus, we have a strong technical and operational community, and you will become a key contributor to our team. Our toolbox of technologies is vast, and you will be able to work alongside and learn with industry leaders. If you love learning new skills, there are opportunities to work across teams to learn the business and new skills and technologies. At Navixus you will have the opportunity to impact a Client's customer journey from start to finish.
Responsibilities:

• Overall project ownership for Navixus Client projects
• Assist with customer roadmaps and technology assessments
• Ability to lead customer requirements sessions
• Documentation and present
• Serve as a trusted adviser to the Client, responsible for delivering industry leading best processes, concepts and technologies while remaining engaged throughout the project to ensure delivery excellence.
• Ability to meet tight timelines and budget restraints
• Assist with creating training materials, reference guides, playbooks and more.
• Work with the sales team to help size Client engagements and develop statements of work.

Qualifications for success:

• 7 or more years' experience of Project Management experience
• NICE CXone platform implementation experience required
• Experience working as an Agile Scrum Master.
• Experience managing cloud and on-premises contact centers communication (ACD) platforms with focus on various digital technologies & solutions within enterprise scale telephony platforms.
• Knowledgeable with the technical challenges, benefits and limitations in delivering cloud services for enterprises spanning areas of application, network, carrier routing and/or desktop.
• Industry experience with Genesys, Avaya, Aspect, Amazon Connect, Cisco or other contact center application vendors is highly desired
• Ability and desire to mentor lower level resources
• Bachelor's degree in engineering or computer programming preferred.

Why you'll love it here:
Applicants can expect to make between $125,000 to $150,000 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description.
Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law).
"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected]."