Safety Specialist II

We’re looking for a strong Safety Specialist to join our Content Operations team - responsible for the enforcement of our content policies under our Community Guidelines and Advertising Guidelines. This role will be part of our Trust and Safety Enforcement Operations organization and will be an impactful member of the team interacting directly with Pinners and partners to support content enforcement related inquiries and requests. In addition, you’ll leverage critical thinking and insights to improve our operational processes and policies while working closely with cross-functional partners to develop and support team goals and projects. In this role you’ll build familiarity with our escalation procedures, test and improve our tools and best practices, provide relevant context and feedback to teams building new features, and build relationships with the other teams who help keep Pinterest safe.

What you’ll do:

• Independently develop, monitor, interpret, and understand policies and procedures, while ensuring they match organizational strategies and objectives focused around our Hateful Activities (Hate Speech) and Graphic Violence policies 
• Accountable for content moderation processes within our Critical Harms pod, utilizing a strong understanding of relevant policies and procedures to ensure prevention of harmful content on Pinterest  
• Uses policy proficiency to perform content moderation, make enforcement decisions, take enforcement actions, and influence scaled content moderation efforts
• Responsible for the oversight and execution of BPO KPIs such as quality scores and turnaround times for Critical Harms workflows, providing insights and clarifications to mitigate quality gaps with both vendor and internal teams
• Identify gaps and trends in content workflows to make recommendations for risk mitigation 
• Collaborate cross-functionally to improve processes and support projects and act as a point of contact for cross-functional partners
• Embrace ambiguity, change, and a growth mindset
• Resolve escalations and focus on remediations to operational processes, procedures, and policy gaps

What we’re looking for:

• College degree in a relevant field such as business, economics, law, public policy or equivalent experience
• 5+ years experience in the tech industry working in the enforcement / Spam space
• Demonstrated strong experience in an operational and/or support role
• Experience working with outsourcing teams / scaled support 
• A customer-focused individual who shows inquisitiveness: you put Pinners and Partners first and propose solutions that provide a safer experience for both 
• Strong critical thinking skills and the ability to evaluate issues objectively
• Demonstrated experience working on multiple projects simultaneously; remains focused and productive 
• A strong communicator that can confidently present learnings and influence stakeholders using data-driven solutions

Relocation Statement:

•  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1 time per half and therefore can be situated anywhere in the country. 

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