Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
To support our growth and enable us to scale efficiently, we are seeking an exceptional Revenue Operations Manager to own and execute on analysis, reporting, and tooling improvements that drive strategy and planning decisions, help drive strategy, planning, reporting, and analysis in our Global Elastic Education team. The RevOps Manager, Education will be responsible for the analytical and reporting aspects driving key business decisions for On-Demand and Instructor-Led (ILT) Education, including go-to-market strategies, process improvement, metrics and dashboards.
You must be able to work cross-functionally to drive efficiency and performance improvement across multiple operational and financial metrics globally. Using your SQL and Salesforce experience, you will build and maintain dashboards, lead process reviews, and implement workflow improvements to drive performance decision-making and help define, land, and execute on key Education strategic priorities. You will support running the business cadence, helping navigate the complexities of systems and tools as well as collaborating with cross-functional teams to solve problems, design, manage, and successfully deliver projects against operational standards.
You will help scale and streamline the operations of Elastic’s Education business by providing the systems and business insights the organization needs to optimize performance, effectiveness and productivity. As well as be a proactive driver of change, always looking for opportunities to improve the performance of the Education business.
The RevOps Manager, Education enjoys analyzing data on Training consumption, adoption, usage trends, and growth forecasting. You love disrupting the inefficient and are not afraid to "get your hands dirty". Reporting to the RevOps Senior Director, Services & Education, this person will be results-oriented, flexible, and eager to acquire new skills and knowledge.
What You Will Be Doing- Partner closely with leadership to develop actionable, measurable projects and programs that accelerate Education bookings and revenue growth, and improve productivity.
- Perform in-depth analyses and modeling on the leading, in-process, and lagging indicators to support strategic initiatives across both ILT and On-Demand Training, as well as identify trends and opportunities.
- Build, maintain, and improve systems, tools and dashboards to support the needs of the team and key stakeholders.
- Engage in ad-hoc analyses to understand business performance/user metrics, Key Performance Indicators and provide concise summaries and recommendations to management on topics from go-to-market strategies, resource allocation and more.
- Focus on continuous improvement of processes, policy and tools to drive productivity and remove friction in the Education organization
- Work closely with internal teams and maintain clear and consistent communication with all internal partners, providing regular updates, challenges, and successes.
- Educational Background: Bachelor’s degree
- BS/BA or equivalent required
- 5+ years work experience in a Sales or Field Operations, Strategy, FP&A, Management Consulting, or similar field in SaaS organizations with strong exposure to go-to-market strategy.
- 2+ years work experience in a Training & Certification organization
- Knowledge of the Education technology landscape in tech
- Experience with the Salesforce.com platform, Education lab platform and LMS
- Power user proficiency with the Gsuite
- SQL experience
- Demonstrated ability to structure complex problems, develop solutions, and craft recommendations and results into easily digestible messages, communications, and executive presentations.
- Excellent communication and engagement skills
- Highly organized, analytical, and data-driven
- Highly collaborative, working on cross functional tooling fixes, owning reporting workflows, or jumping into broken processes
- Ability to thrive in a fast-paced start-up environment.
Compensation for this role is in the form of base salary. This role does not have a variable compensation component.
The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.
These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.
An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected]. We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
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