Rental Operations Manager

Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
*** This role requires up to 75% travel to support business needs, with approximately half of that travel (50%) requiring overnight stays. Candidates should be comfortable with frequent travel and flexible scheduling. ***
The Rental Operations Manager is accountable for the end-to-end performance of the Tool Rental business across a defined multi-store territory (typically 50-60 locations between Charlotte and Southeastern US). This role owns sales results, fleet readiness, maintenance efficiency, operational execution, mechanic performance, and customer experience. The Rental Operations Manager ensures a rent-ready, safe, compliant fleet, drives revenue and profitability, develops mechanics and store teams, and partners closely with Store, District, and Field Leadership to execute Lowe's Rental strategy with discipline. This role blends operations leadership, maintenance oversight, and business management.
What You Will Do

• Business & Financial Performance- Owns territory-level results for sales, profit, expenses, utilization, and quality.
• Uses reporting and real-time metrics to manage fleet status, maintenance, sales, and customer service performance.
• Fleet & Operations Leadership- Oversees preventative maintenance, repairs, down-tool management, and compliance for all rental equipment to ensure rental ready status
• Communicates fleet needs, issues, repair priorities, rates, and capacity constraints to SSC and partners.
• Partners with third-party vendors as needed to support large-equipment maintenance and repairs.
• Mechanical Oversight- Oversees evaluation and repair of small engines, large equipment, outdoor power equipment, and electrical tools.
• Partner with store leadership to ensure proper staffing of Tool Rental Mechanics by location
• People Leadership & Development- Provides coaching, performance feedback, and development plans for mechanics and rental associates.
• Drives accountability for process adherence, safety, and execution standards.
• Store & Field Partnership- Builds strong partnerships with Store Managers, District Leadership, and Tool Rental Supervisors.
• Leads and supports new Tool Rental location setups and rollouts, ensuring flawless execution.
• Leads change management for new programs, processes, and tools deployed to the field.
• Customer Experience- Ensures stores deliver consistent, professional rental service aligned with Lowe's standards.

Minimum Qualifications

• Bachelor's degree Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable
• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 5+ years related industry experience (Rental, Repair, Installation, or Home Improvement)
• 3+ years leadership experience (with or without direct reports)
• Proven ability to convert operational and financial data into action plans
• Strong mechanical and technical aptitude (preferred but not critical to success)
• Strong communication skills across multiple channels and stakeholder levels
• DL NUMBER - Driver License, Valid and in State Valid Driver's License with reliable transportation

Preferred Skills/Education

• Technical certification or associate degree in small engine repair or equipment technology (Preferred)

Benefits

• 401k with up to 4.25% match
• Bi-annual Cash Bonus
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount

• For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .

About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.