Sr. Director, Operations

Innovate Remotely
This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.
Your Impact
The primary purpose of this role is to lead the operational strategy and performance of the Lowe's Pro Supply organization, translating enterprise priorities into scalable execution across a complex, multi-functional network. This role provides strategic direction and oversight for core operational and support functions, including branch operations, warehousing, transportation, fabrication, facilities, and enterprise programs such as issue management, rapid engagement, knowledge management, communications, and field feedback. The leader is accountable for building and developing a high-performing team of leaders while driving operational excellence, continuous improvement, and long-term scalability. Partnering closely with senior leaders across Lowe's Pro Supply and enterprise functions, this role ensures alignment of priorities, integration of cross-functional strategies, and delivery of business results. The position requires strong business acumen and executive presence, with the ability to influence, navigate complexity, anticipate risks, and provide clear, data-driven insights. This role also owns executive-level operational reporting and communications, enabling informed decision-making and driving overall organizational performance.
What You Will Do

• Lead the operational strategy and performance of the Lowe's Pro Supply network, translating enterprise objectives into scalable execution across branches and support functions while ensuring safety, efficiency, and long-term growth.
• Drive enterprise-wide operational excellence by identifying, prioritizing, and executing large-scale improvement initiatives that enhance service, quality, productivity, and cost efficiency, including network optimization, process redesign, and benchmarking.
• Own and influence the development and execution of annual operating plans, including operating expenses and P&L performance, ensuring alignment to strategic growth, profitability, and service objectives.
• Shape and deliver a differentiated customer and associate experience strategy by integrating operational rigor, service excellence, and people leadership across the network.
• Provide strategic oversight of core operational functions including warehousing, transportation, fabrication, fleet, and facilities, ensuring alignment to current and future business demand.
• Partner with senior leaders across Sales, Supply Chain, Safety, Asset Protection, HR, and Technology to drive cross-functional alignment and integration of strategic priorities.
• Establish and champion a proactive safety and asset reliability strategy, ensuring enterprise compliance, strong safety culture, and long-term sustainability of equipment and infrastructure.
• Lead enterprise issue management strategy, including trend identification, root cause analysis, and systemic resolution, ensuring scalable and sustainable solutions to complex operational challenges.
• Direct cross-functional response to critical business issues, aligning senior stakeholders and ensuring rapid, coordinated execution of high-impact solutions.
• Define and standardize operating models, playbooks, and knowledge management frameworks to drive consistency, scalability, and operational maturity across Lowe's Pro Supply.
• Oversee the strategy and evolution of operational systems, tools, and reporting capabilities to enhance visibility, decision-making, and adoption across the network.
• Lead executive-level communications and storytelling, translating operational performance into clear insights, risks, and strategic recommendations for senior leadership.
• Establish enterprise feedback loops with field leadership to capture insights, influence prioritization, and improve adoption of strategic initiatives and change efforts.
• Build and lead a high-performing organization of leaders, setting direction, developing talent, and fostering a culture of accountability, continuous improvement, and operational excellence.

Minimum Qualifications

• Bachelor's degree Business Management, Engineering, Operations Management or related field or equivalent experience
• 12 Years of experience equivalent to an advanced education may be supplemented in lieu of a degree
• 7 Years leading people and cross functional teams
• 8 Years program management leadings large transformational initiatives
• 8 Years process improvement and change management

Preferred Skills/Education

• Certified Project Management Professional (PMP)-PMI or extensive experience using a PMI-based Project Management Methodology/Process Improvement methodology
• Six Sigma Certified

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.