Renewal Manager - Bilingual Spanish - NYC

Job Description
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
As a Renewal Manager (RM), you'll drive customer retention by managing contract renewals for mid-market and enterprise accounts. You'll oversee auto-renewals, uplifts, and all manual renewals, leveraging strong negotiation and objection-handling skills. Working collaboratively with Customer Success Managers and cross-functional teams to assess risk, identify growth opportunities, and deliver a smooth, value-driven renewal experience-ultimately improving renewal rates and reducing churn.
**Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2-3 days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!**
Base salary for this role ranges from $76,500 - $103,500 per year. Additionally this role has an additional 30% variable compensation component based on achieving revenue targets.
Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

• 3+ Strong understanding of customer success principles with a customer-centric mindset and ability to demonstrate value and ROI alongside CSMs.
• Fluency in Spanish (written and verbal) is required.
• Track record of meeting or exceeding renewal and retention targets (gross retention, net retention, expansion ARR).
• Experience managing auto-renewal and uplift processes, as well as facilitating manual renewals.
• Strong influence, negotiation, and objection-handling skills.
• Ability to work independently while collaborating effectively with CSMs, AMs, and other stakeholders.
• Excellent organizational skills with the ability to manage multiple renewal cycles simultaneously.
• Analytical mindset with experience in forecasting and attainment reporting.
• Proficiency with CRM and renewal tools (e.g., Salesforce, ChurnZero, Google Suite).
• SaaS HR tech experience is a plus.

Job Responsibilities

• Lead the contract renewal process for a portfolio of customers
• Ensure renewals are processed accurately and in a timely manner, addressing any obstacles to renewal, such as billing issues or contract terms
• Manage a segment-specific renewal strategy that includes automated renewal and uplift processes as well as manual, high touch renewal processes
• Manage contract negotiation, including negotiating terms, pricing, and contract details as needed to close renewals in alignment with company policies
• Work with internal legal and finance teams to ensure the seamless execution of renewal contracts.
• Manage renewal strategy in close collaboration with CSMs & AMs with focus of demonstrating value, mitigating risk and converting expansion opportunities to maximise gross and net revenue retention.
• Protect existing revenue streams, identify opportunities and risks by proactively assessing customer health and working closely with CSM to develop strategies to mitigate churn and downsell risk.
• Share customer feedback with internal teams to help improve products, services, and support processes
• Meet and exceed uplift, upsell, gross and net retention KPIs through data-driven analysis, planning and execution.
• Maintain accurate records of renewals, forecasts, and pipeline activity in CRM systems (Salesforce).
• Provide weekly, monthly and quarterly renewal reporting, tracking key metrics such as renewal rates, churn, and growth opportunities.

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Hybrid working model for bobbers in the NY metro area
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift
• Dog-friendly office

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!