Remote Customer Support – Bilingual (English/Spanish) – Inbound Calls – 07/2025

ModSquad has partnered with a client whose innovative software helps property owners identify potential overpayments on their property taxes and leverages automation to secure eligible tax reductions.

This is not a sales role. Instead, you'll serve as a warm and knowledgeable point of contact, answering inbound customer inquiries about the client’s services.

As a member of this team, you’ll handle phone-based customer support in both Spanish and English, providing clear, friendly assistance to those seeking more information.

Project Hours (All Times Pacific):

• Monday - Friday, 6 am - 3 pm

Commitment:

• 20 hours per week

• 90 days (as needed)

Hourly Pay Rate:

• To be discussed in the interview phase

What Are We Looking For:

• Pleasant phone voice

• Phone experience in a call center environment is preferred but not required

• Strong multitasking skills, with a passion for research and learning new things each day

• Energetic and positive individuals that take pride in helping people find the best solution

• Bilingual in English and Spanish

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.