The Referral Campaign Manager develops and optimizes referral strategies for clinical trials, collaborating with clinical teams and analyzing data to improve patient enrollment.
What We Do Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers.
Who We Are We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.
Position Overview
As a Referral & Enrollment Campaign Lead, you will be responsible for the success of clinical trials that leverage the Future of Medicine program to contribute to enrollment. This includes:
· Leading feasibility analyses to show how the Future of Medicine can contribute to specific clinical trials.
· Ensuring that communications with Future of Medicine members about specific clinical trials are accurate and effective.
· Developing forecasts and plans for how the Future of Medicine will contribute to a trial over time.
· Measuring the success of referral, screening, and enrollment progress.
You will bring an entrepreneurial spirit—trail-blazing new processes where none exist, applying sound judgment, and demonstrating strong professional presence while interacting with pharmaceutical sponsors and internal teams. This role requires resourcefulness, analytical ability, and creativity to design and refine scripts, measure their effectiveness, and present insights that drive patient enrollment success.
What You'll Be Working On
Duties include but not limited to:
Primary Duties and Essential Functions
Percentage of Time Spent on Task
-Develop forecasts and plans for how the Future of Medicine will contribute to specific clinical trials
-Write, assess, and refine medical referral scripts for various clinical trials, ensuring clarity, accuracy, and accessibility
-Develop training materials and lead sessions to equip outreach teams with effective communication strategies
-Monitor effectiveness of scripts by listening to referral calls and analyzing transcripts, identifying what resonates with patients and what can be improved
-Coordinate efforts across internal teams such as digital marketing, operations, and member services to ensure that we are executing effectively against plans and achieving successful outcomes
-Analyze referral outcome data to evaluate script performance and prepare insights for leadership and sponsors
-Track and communicate on performance metrics for referral initiatives, identifying opportunities for continuous improvement
-Trail-blaze new processes and best practices to optimize outreach efforts and act as a subject matter expert for ongoing enhancements
Other Responsibilities
Collaborate with outreach teams to identify and implement improvements
Collaborate with clinical teams to ensure scripts align with study protocols
Scope of Role
· Autonomy of Role: Team member has complete autonomy over work performed
· Direct Reports: No
Physical Requirements
· This role requires 100% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment.
Travel Requirements
· This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
What You Bring
Knowledge, Skills, and Abilities:
-Exceptional writing skills with the ability to translate complex medical protocols into accessible, patient-friendly language
-Resourcefulness and entrepreneurial mindset—comfortable creating new processes and innovating solutions where gaps exist
-Strong professional presence and communication skills to engage with pharmaceutical sponsors and stakeholders
-Keen judgment and problem-solving skills, with the ability to balance compliance, accuracy, and patient engagement
-Analytical skills and experience interpreting call data and referral outcomes to inform decision-making
-Collaborative and coachable, with a continuous improvement mindset
Certifications, Education, and Experience:
-Bachelor’s degree in Business, Engineering, or a related field required; Master’s preferred
-Minimum of 10+ years of professional experience, including 3–5 years in clinical research, pharma, or biotech
Benefits (US Full-Time Employees Only)
-Paid Time Off (PTO) and Company Paid Holidays
-100% Employer paid medical, dental, and vision insurance plan options
-Health Savings Account and Flexible Spending Accounts
-Bi-weekly HSA employer contribution
-Company paid Short-Term Disability and Long-Term Disability
-401(k) Retirement Plan, with Company Match
Diversity & Inclusion
We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.
At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the physicians and caring for patients.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
Employment Statement
Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.
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